Jayla Cole
Round Lake,IL
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
3
3
years of professional experience
Work History
Sales Representatives
Bluegreen Vacations
Gurnee , Illinois
03.2024 - Current
- Reduced process lags by training employees on best practices and protocols.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Developed and maintained relationships with customers to ensure repeat business.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Listened to customer needs to identify and recommend best products and services.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Negotiated deals and handled complaints or objections.
- Operated register, handled cash and processed credit card transactions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Package Handler/Dockworker
Medline Healthcare Solutions
Grayslake , Illinois
04.2022 - 09.2023
- Worked flexible hours, including weekends and holidays, to meet business needs.
- Assembled containers or crates for large shipments using hand tools and power tools.
- Assisted in training new employees on package handling processes.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Assisted with loading and unloading of irregularly shaped or oversized packages manually.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Organized packages according to type, size, destination, and other specifications.
Education
Some College (No Degree) - Animation And Special Effects
College of Lake County
Grayslake, ILSkills
- Sales consultation
- Competitor research
- Pipeline building
- Account development
- Relationship management
- Exceeds sales goals
Timeline
Sales Representatives
Bluegreen Vacations
03.2024 - Current
Package Handler/Dockworker
Medline Healthcare Solutions
04.2022 - 09.2023
Some College (No Degree) - Animation And Special Effects
College of Lake County