Jayla Ebo
Plymouth Meeting,PA
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
1
1
year of professional experience
Work History
Retail Associate
HomeSense
Saint Davids, PA
06.2025 - Current
- Welcomed and conversed with customers to create a welcoming atmosphere.
- Assisted customers in navigating store layout and fulfilling shopping needs to enhance satisfaction.
- Describe merchandise and explain use, operation and care of merchandise to customers.
- Ticket, arrange and display merchandise to promote sales.
- Clean and organize shelves, tables and counters.
- Receive payment by cash, check, credit cards and debit cards.
- Issue receipts, refunds, credit and change due to customers.
- Facilitated credit card application processes to enhance customer access to financial products.
- Facilitated customer assistance by delivering information and addressing complaints.
- Assisted with processing pay holds for customer transactions. Supported customers in retrieving held items upon payment completion. Facilitated communication between customers and store staff regarding item pick-up procedures.
- Monitored inventory levels and cleanliness of front desk to facilitate smooth guest interactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Processed cash and card transactions efficiently, ensuring accuracy at point of sale.
- Assisted customers with product inquiries, enhancing overall shopping experience.
Education
High School - Early Childhood Education
Plymouth Whitemarsh High School
06.2014
Skills
- Customer transaction management
- Positive and engaging demeanor
- Cash handling accuracy
- Customer Service
- Product replenishment
- Organizational skills
- Communication Skills
- Effective problem resolution
- Collaborative teamwork
- Professional phone communication
- Time management
- Data entry
Timeline
Retail Associate
HomeSense
06.2025 - Current
High School - Early Childhood Education
Plymouth Whitemarsh High School