Summary
Overview
Work History
Education
Skills
Timeline
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Isabella Cha

Stockton,CA

Summary

At Knighted Ventures, I am a Lead Associate with experience in professionally processing payments for guests. I am respectful, customer-oriented, and efficient, with over 7 years of experience. Motivated to learn and grow in each role I take on, I have developed an excellent reputation for resolving problems and improving customer satisfaction.

At Arc San Joaquin, I am a Life Skills Instructor, helping clients develop essential skills in self-care and social interaction. I provide instruction and hands-on support to model positive behaviors and teach important techniques, such as grooming and paying bills. I also offer expert assistance for routine needs and emergency situations. As a Production Worker at Aramark, I am committed to contributing to team success through hard work, attention to detail, and excellent organizational skills. I have a clear understanding of how to meet daily targets and maintain a clean and safe working environment.

Overview

11
11
years of professional experience

Work History

Lead Associate

Knighted Ventures
02.2023 - Current
  • Developed and maintained a strong customer service focus to ensure client satisfaction.
  • Created and implemented strategies for improving customer relations, increasing sales, and reducing costs.
  • Provided leadership to team members by motivating, training, coaching and disciplining staff.
  • Prepared monthly performance reports detailing accomplishments achieved during specified time period.

Gaming Associate

Knighted Ventures
05.2017 - Current
  • We verify payout with the dealers, calculate bonus, and regulate the game by making sure the player don’t play over the amount that we cover on the tables.
  • We also provide clients and customer service maintaining professional atmosphere for guest.

Life Skills Instructor

The Arc Of San Joaquin
04.2016 - 05.2017
  • Provided guidance and support to clients in order to develop life skills such as communication, problem-solving, organizational, and time management.
  • Facilitated group activities and discussions to encourage socialization among participants.
  • Conducted assessments of client's needs and progress to determine individualized goals for each participant.
  • Developed lesson plans tailored to the individual needs of each student.

Production Worker

Aramark
03.2015 - 04.2016
  • Maintain high quality standards on work preformed.
  • Inspect all materials for damage or excessive wear and properly report the findings to the appropriate responsible person for resolution.
  • Also maintain a clean and hazard free work area.
  • Perform other duties as required or assigned which are are reasonably with the scope of the activities enumerated above.

Crew Member

McDonald's
02.2014 - 03.2015
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Restocked kitchen supplies including food products and utensils.

Education

High School Diploma -

Cesar Chavez High School
Stockton, CA
05.2012

Skills

  • Customer Transaction Management
  • Cash Management
  • Effective Communication
  • Service Excellence
  • Warehouse Operations Knowledge
  • Foodservice experience
  • Problem-Solving Mindset
  • Empathetic Communication

Timeline

Lead Associate

Knighted Ventures
02.2023 - Current

Gaming Associate

Knighted Ventures
05.2017 - Current

Life Skills Instructor

The Arc Of San Joaquin
04.2016 - 05.2017

Production Worker

Aramark
03.2015 - 04.2016

Crew Member

McDonald's
02.2014 - 03.2015

High School Diploma -

Cesar Chavez High School

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Isabella Cha