Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jayla Froman

English,IN

Summary

Accommodating with documented history of exceeding customer expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Achievements include improving customer satisfaction ratings, building loyalty, and increasing service qualities.

Overview

3
3
years of professional experience

Work History

Cashier/Shift Manager

Pappys Convenience Store
Eckerty, IN
01.2023 - Current
  • Issued receipts, refunds, credits or change due to customers
  • Processed returns and exchanges of merchandise in accordance with store policies
  • Stocked shelves with merchandise when needed
  • Greeted customers and answered any questions they had about the store's products and services
  • Checking in orders from major suppliers, making sure the product is correct and in the appropriate condition
  • Comparing prices to see if there has been any increases/decreases with the product

Cashier

Patoka Lake Marina
Birdseye, IN
04.2022 - 10.2022
  • Cleaned, maintained, and organized the marina grounds and facilities
  • Maintained accurate records of vessel registration numbers, slip assignments
  • Managed payment transactions for dock rental fees, fuel purchases
  • Organized reservations for slip rentals and mooring services
  • Conducted price checks for special orders or discounts as requested by customers
  • Resolved customer complaints professionally in accordance with company policy
  • Operated cash register efficiently and accurately, processed payments by cash, credit card, or automatic debit
  • Answered customer inquiries regarding store policies and procedures

CNA in Training

Todd Dickey
Leavenworth, IN
01.2022 - 04.2022
  • Completed patient assessments by taking vital signs, such as temperature, pulse rate and blood pressure.
  • Provided comfort measures such as back rubs, positioning pillows or blankets for added comfort
  • Followed infection control guidelines established for healthcare workers including hand hygiene practices before and after each contact with a patient
  • Assisted patients with activities of daily living including bathing, dressing, toileting and grooming
  • Assisted with transferring patients from beds to wheelchairs or stretchers
  • Answered call lights promptly while maintaining excellent customer service skills when interacting with patients

Education

High School Diploma -

Crawford County High School
Marengo, IN
05-2023

Some College (No Degree) - Biology

Indiana University Southeast
New Albany, IN

Skills

  • Adaptability
  • Attentiveness
  • Interpersonal Skills
  • Time management
  • Organization
  • Willingness to improve and learn new things
  • Responsibility
  • Trustworthy

References

References available upon request.

Timeline

Cashier/Shift Manager

Pappys Convenience Store
01.2023 - Current

Cashier

Patoka Lake Marina
04.2022 - 10.2022

CNA in Training

Todd Dickey
01.2022 - 04.2022

High School Diploma -

Crawford County High School

Some College (No Degree) - Biology

Indiana University Southeast

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Jayla Froman