Jai Wagner
Houston
Summary
I currently work five days a week, I am 21 years old, and I have been in the food and restaurant industry for about five years now. I have worked both front and back of house, and I'm currently in the process of obtaining my GED through Lone Star College. I am punctual, reliable, and a fast learner.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier/Shift Manager
loves cajun cuisine
Katy
09.2023 - Current
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Collected payments and provided accurate change.
- Greeted customers promptly and responded to questions.
- Processed customer payments quickly and returned exact change and receipts.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Built and maintained productive relationships with employees.
- Learned roles of other departments to provide coverage and keep store operational.
- Executed proper techniques when preparing menu item ingredients.
- Managed portion control using correct utensils during preparation and plating.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Monitored stock levels of food items and ordered more when necessary.
- Checked completed orders for correct quantity and quality.
- Resolved customer complaints regarding food quality or services provided.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Replenished food items from inventory and rotated ingredients.
- Received and stored food and supplies.
- Grilled and deep fried various foods from meats to potatoes.
Host
Bjs Restaurants Inc
Katy
12.2022 - 10.2023
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Informed patrons of specialties and features.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Monitored dining area to assess server capacity and estimate wait times.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Notified server after seating parties in section to facilitate prompt service.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Answered phones promptly to record and confirm reservations.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Took reservations over phone and in person.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Managed incoming calls during busy shifts.
Takeout
Outback Steakhouse
Katy
07.2022 - 08.2022
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked effectively in team environments to make the workplace more productive.
- Checked IDs for alcoholic to-go beverages.
Host
Wild Wings Cafe
Katy
08.2021 - 02.2022
- Greeted guests and gathered information to seat groups or place on waitlist.
- Monitored dining area to assess server capacity and estimate wait times.
- Notified server after seating parties in section to facilitate prompt service.
- cleaned menus once returned back to the host stand.
Education
GED -
Lone Star College
Houston, TXSkills
- Point-of-sale system operation
- Returns processing
- Store merchandise stocking
- Order packaging
- Team building
- Loyalty program promotion
- Problem-solving abilities
- Price identification
- Work ethic and integrity
- Time management skills
- Cash management
- Self motivation
- Customer satisfaction
- Credits and refunds
- Merchandise displays
- Basic mathematics
- Flexible schedule
- Reliable and responsible
- Liquor law compliance
- Team leadership
- Customer transactions
- Food safety
- Customer service
- Employee training
- Kitchen Experience
- Restaurant Experience
Certification
- food manager certificate
References
References available upon request.
Timeline
Cashier/Shift Manager
loves cajun cuisine
09.2023 - Current
Host
Bjs Restaurants Inc
12.2022 - 10.2023
Takeout
Outback Steakhouse
07.2022 - 08.2022
Host
Wild Wings Cafe
08.2021 - 02.2022
GED -
Lone Star College