Jayla Goins
Dayton,TN
Summary
Dedicated customer service representative with proven skills in problem resolution, active listening, and relationship building. Committed to enhancing customer satisfaction and fostering team collaboration.
Results-driven professional with a strong background in customer service and conflict resolution. Proven ability to manage high-stress situations while improving operational efficiency and training new team members for success.
Adaptable customer service representative with expertise in critical thinking and complaint handling. Known for resolving customer inquiries effectively and maintaining professionalism under pressure to drive customer loyalty.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in [Desired Position] role.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Edfinancial Services
Dayton, TN
09.2024 - Current
- Resolved customer inquiries efficiently, ensuring high satisfaction levels through effective communication.
- Assisted in processing student loan applications, maintaining accuracy and compliance with regulations.
- Utilized CRM software to track interactions, improving response times and service quality.
- Collaborated with team members to enhance workflow processes and improve operational efficiency.
- Provided training support to new hires, fostering a collaborative learning environment.
- Gathered customer feedback to identify areas for improvement in service delivery and product offerings.
- Executed daily tasks independently while adapting quickly to changing priorities and demands.
- Developed knowledge of financial products, enhancing ability to assist customers effectively with inquiries.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Rhea County High School
Evensville, TNSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Customer relations
- Complaint handling
- Microsoft Excel
- Conflict resolution
- Computer proficiency
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
Accomplishments
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Customer Service Representative
Edfinancial Services
09.2024 - Current
High School Diploma -
Rhea County High School