Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jayla Harris

Baton Rouge,LA

Summary

Detail-oriented and people-focused professional with over three years of experience in administrative support, customer service, and team coordination. Committed to leveraging strong organizational skills and a proactive approach in a dynamic role that fosters growth and collaboration.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Branch Manager/Loan Officer

Tower Loan
12.2023 - Current
  • Reviewed customer inquiries and made credit/lending decisions
  • Led office goals related to delinquency reduction and collections
  • Performed in-person collections by visiting customers’ homes
  • Handled daily cash drawer balancing and transaction reporting
  • Sold insurance products including life, health, and accidental death policies
  • Hired, trained, and coached new team members
  • Delivered consistent, high-quality customer service
  • Filed litigation and managed account resolution processes
  • Daily cold calls as well collection calls
  • Underwrite loans
  • Handle emails

Secretary Specialist

Restore Louisiana
09.2023 - 12.2023
  • Answered high-volume calls in a disaster recovery environment
  • Assisted applicants with documentation and application completion
  • Collaborated with FEMA to distribute housing assistance funds
  • Maintained accurate records using Microsoft Office tools

Package Handler

Amazon Warehouse
04.2023 - 09.2023
  • Received, inspected, and stocked incoming shipments, ensuring accuracy and quality of inventory
  • Picked, packed, and prepared customer orders with speed and precision to meet shipping deadlines
  • Operated warehouse equipment such as forklifts and pallet jacks safely and efficiently
  • Maintained up-to-date inventory records and assisted with regular cycle counts
  • Adhered to all workplace safety regulations and contributed to a clean, organized work environment

EMS Dispatcher

City of Baton Rouge Parish of East Baton Rouge
08.2021 - 02.2022
  • Dispatched emergency medical services to various locations in a timely and efficient manner
  • Utilized computer-aided dispatch (CAD) system to track and monitor EMS units
  • Responded calmly and professionally during high-stress situations, maintaining composure while handling multiple tasks simultaneously
  • Performed data entry tasks accurately and efficiently to update incident reports and maintain up-to-date records of all activities
  • Effectively communicated with EMS personnel, providing accurate information and instructions

Server

The Bayou Affect
2020 - 2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

High School Diploma - undefined

Istrouma Senior High School
Baton Rouge, LA
12.2022

Skills

  • Call Handling
  • Cash Handling
  • Microsoft Office
  • Record Management
  • HR Assistance
  • Customer Service
  • Hiring Support
  • Conflict Resolution
  • In-Person Collections
  • Organizational Skills
  • Administrative Support
  • Traffic control

Certification

Patience care tech

Timeline

Branch Manager/Loan Officer

Tower Loan
12.2023 - Current

Secretary Specialist

Restore Louisiana
09.2023 - 12.2023

Package Handler

Amazon Warehouse
04.2023 - 09.2023

EMS Dispatcher

City of Baton Rouge Parish of East Baton Rouge
08.2021 - 02.2022

High School Diploma - undefined

Istrouma Senior High School

Server

The Bayou Affect
2020 - 2022

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