Jayla Harris
Houston,TX
Summary
Assisted teams in managing conflict and maintaining a positive work environment.,Supported colleagues in resolving disputes to foster collaboration.,Facilitated open communication to reduce tension within the team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Officer
United Protected Services
Houston, TX
07.2023 - 06.2024
- Monitored premises to ensure safety and security protocols were effectively enforced.
- Conducted regular patrols to identify and address potential security risks promptly.
- Responded to alarms and incidents, coordinating with law enforcement as necessary.
- Trained new security personnel on company policies and emergency procedures.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Responded quickly to incidents and assessed active situations for security concerns.
Delivery Driver
Amazon
Houston, TX
06.2022 - 06.2023
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Navigated diverse routes using GPS technology to optimize delivery times.
- Conducted vehicle inspections to maintain safety and compliance with company standards.
- Collaborated with team members to enhance delivery processes and reduce delays.
- Delivered packages to customer doorsteps and business offices.
- Analyzed route performance data, identifying opportunities for process improvements and cost savings.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Dietary Cook
Sugarland Healthcare
Houston, TX
03.2022 - 01.2023
- Prepared nutritious meals in accordance with dietary guidelines for patients with specific health needs.
- Collaborated with nutritionists to develop meal plans tailored to individual preferences and dietary restrictions.
- Managed inventory of food supplies, ensuring freshness and compliance with safety standards.
- Trained and mentored junior kitchen staff on food preparation techniques and sanitation practices.
- Conducted regular quality checks on meals to ensure taste, presentation, and adherence to nutritional standards.
- Maintained a clean and sanitary work environment, adhering to health department regulations and safety protocols.
Retail Sales Associate
Tommy Hilfiger
Cypress, TX
06.2021 - 07.2022
- Assisted in training new employees on proper use of equipment and safety protocols.
- Completed transactions in an efficient manner while providing excellent customer service.
- Offered suggestions for additional items that may be of interest to customers.
- Promoted special offers and discounts to encourage additional purchases.
- Tracked inventory levels throughout the day and restocked items as needed.
- Operated point-of-sale systems accurately to process payments from customers.
- Provided product information and answered customer questions.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Stocked shelves with merchandise according to company standards.
- Processed returned merchandise according to company policies.
- Handled customer complaints in a professional manner.
- Organized displays to attract customers and promote sales.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Security Officer
Securitas
Houston, TX
01.2025 - Current
- Developed incident reports detailing security breaches and response actions taken.
- Implemented access control measures, ensuring authorized entry only to designated areas.
- Collaborated with management to refine security processes and improve overall effectiveness.
- Led team meetings to discuss security updates, strategies, and staff performance evaluations.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and mitigate potential security risks.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Investigated suspicious activities and persons to maintain security of premises.
Insurance Customer Service Representative
Percepta
Houston, TX
01.2020 - 03.2021
- Identified opportunities for process improvements based on customer feedback.
- Conducted follow-up calls to ensure satisfactory resolution of customer issues.
- Collaborated with colleagues from other departments to resolve escalated customer issues.
- Provided quotes on various types of insurance policies.
- Maintained accurate records of customer interactions and transactions.
- Processed new policy applications and updated existing policy documents.
- Responded promptly to emails and phone calls from customers seeking assistance.
- Performed administrative duties such as filing, scanning, faxing, copying documents.
- Investigated discrepancies between actual charges and expected premiums.
- Researched relevant policy information to answer customer questions.
- Actively participated in training sessions to stay up-to-date on changes in regulations related to insurance policies.
- Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.
Supervisor - Catering
Pizza Hut
Houston, TX
08.2018 - 06.2020
- Ensured compliance with health codes and safety regulations in kitchen areas.
- Managed the scheduling of catering staff members to meet customer demands efficiently.
- Resolved customer complaints in a timely manner by providing appropriate solutions.
- Coordinated with vendors to ensure timely delivery of goods and services.
- Conducted regular meetings with the team to discuss performance goals and objectives.
- Provided leadership in resolving issues related to staffing, equipment, supplies, and other operational matters.
- Reviewed vendor contracts periodically in order to ensure that they were still meeting the needs of the business.
- Trained new employees on proper food handling procedures and safety protocols.
- Supervised catering staff to ensure quality service delivery and customer satisfaction.
- Monitored food preparation to guarantee that health standards were met.
- Maintained records of daily orders, inventory, and expenses.
Education
High School Diploma - undefined
Elsik High School
Houston, TX06.2021
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Conflict de-escalation
- Visitor tracking
- Dispatch
- Theft prevention training
Certification
-CPR certified
Timeline
Security Officer
Securitas
01.2025 - Current
Security Officer
United Protected Services
07.2023 - 06.2024
Delivery Driver
Amazon
06.2022 - 06.2023
Dietary Cook
Sugarland Healthcare
03.2022 - 01.2023
Retail Sales Associate
Tommy Hilfiger
06.2021 - 07.2022
Insurance Customer Service Representative
Percepta
01.2020 - 03.2021
Supervisor - Catering
Pizza Hut
08.2018 - 06.2020
High School Diploma - undefined
Elsik High School