Jayla Lee
Virginia Beach,VA
Summary
Skilled, professional, and knowledgeable about monitoring metrics and maximizing team success in fast-paced settings. Performance and quality driven with several years of experience. Natural leadership talent with motivational approach.
Resourceful professional in administrative management known for high productivity and efficient task completion. Possess specialized skills in workflow coordination, staff supervision, and process improvement. Excel in communication, leadership, and problem-solving to enhance team performance and achieve organizational goals.
Overview
11
11
years of professional experience
Work History
Supervisor of Operations
United States Navy, USN
Norfolk, VA
06.2017 - Current
- Planned delivery routing, team workflows, and promotional initiatives.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Developed and implemented policies and procedures for efficient workflow.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Delegated work to staff, setting priorities and goals.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Built strong operational teams to meet process and production demands.
Server
The Surf Restaurant
Fernandina Beach, FL, FL
01.2016 - 06.2017
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Prepared checks, itemizing total meal costs and taxes.
- Accurately recorded orders on cash register and point-of-sale system.
- Trained new employees on restaurant procedures and plating techniques.
- Checked food before serving it to customers.
Receptionist Administrator
Barnabas Center, Inc.
Fernandina Beach, Florida
08.2015 - 06.2016
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Compiled monthly expense reports for senior management review.
- Maintained office supply inventory and placed orders to meet demand.
- Adhered to company policies regarding confidentiality of sensitive information.
- Supported office security by following safety procedures and controlling access via reception desk.
- Participated in regular training sessions related to customer service best practices.
- Facilitated smooth communication between staff and senior management through diligent message delivery.
Cashier Team Lead
Winn Dixie Supermarket
Fernandina Beach, FL, FL
05.2014 - 01.2016
- Answered customer questions and provided store information.
- Developed strong working relationships with team members to foster collaboration.
- Trained new cashiers on proper use of registers and store policies.
- Maintained work area and kept cash drawer organized.
Education
High School Diploma -
Fernandina Beach High School
Fernandina Beach, FL05-2017
Skills
- Regulatory compliance
- Conflict resolution
- Team development
- Customer service
- Safety procedures
- Quality assurance
Timeline
Supervisor of Operations
United States Navy, USN
06.2017 - Current
Server
The Surf Restaurant
01.2016 - 06.2017
Receptionist Administrator
Barnabas Center, Inc.
08.2015 - 06.2016
Cashier Team Lead
Winn Dixie Supermarket
05.2014 - 01.2016
High School Diploma -
Fernandina Beach High School