Jay’la Lewis
Atlanta,GA
Summary
Experienced and personable Server with a strong background in upscale lounge and dining environments. Recognized for delivering exceptional guest service and increasing sales through thoughtful upselling and menu knowledge. Skilled in creating personalized experiences for guests, including high-profile clientele, while maintaining composure in fast-paced settings. Committed to professionalism, teamwork, and maintaining a clean, polished presentation.
Overview
4
4
years of professional experience
Work History
VIP Cocktail Server
Babylon Cafe
Atlanta, GA
11.2024 - 03.2025
- Managed and prioritized multiple guest orders efficiently in a high-volume , fast-paced nightlife setting.
- Recommended cocktails and bottle service options tailored to guest preferences, consistently driving upsell revenue
- Maintained a clean, organized work space in compliance with health and safety regulations.
- Fostered strong relationships with regular VIP patrons to enhance guest satisfaction and encourage repeat business.
- Worked collaboratively with bartenders, kitchen staff, and fellow servers to deliver smooth, high quality service.
VIP Cocktail Server
EMBR Lounge
Atlanta, GA
07.2024 - 10.2024
- Managed VIP reservations, ensuring personalized experiences and seamless coordination of services.
- Manage and prioritize multiple orders in a fast-paced environment.
- Provide recommendations based on customer preferences, upselling drinks and specials.
- Maintain a clean and organized work area, adhering to health and safety standards.
- Build relationships with regular patrons to enhance their experience and encourage return visits.
- Collaborate with bartenders, kitchen staff, and other waitstaff to provide seamless service.
- Assisted management in training new hires, sharing best practices for excellent service delivery.
Style Specialist
Pure Atlanta
Atlanta, GA
05.2022 - 09.2022
- Interacted with celebrities and high-profile clients, providing personalized styling advice.
- Developed strong relationships with clients, enhancing their shopping experience.
- Sold high-end merchandise and contributed to store sales goals.
- Maintained knowledge of current fashion trends and product offerings.
Waitress
Hooters
Jonesboro, GA
10.2020 - 03.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Bachelor Of Interdisciplinary Studies - Biology
Georgia State University
Atlanta, GA12.2023
Skills
- Excellent customer service
- Professional presentation
- Upselling and product knowledge
- Grace under pressure
- Collaborative Teamwork
Timeline
VIP Cocktail Server
Babylon Cafe
11.2024 - 03.2025
VIP Cocktail Server
EMBR Lounge
07.2024 - 10.2024
Style Specialist
Pure Atlanta
05.2022 - 09.2022
Waitress
Hooters
10.2020 - 03.2021
Bachelor Of Interdisciplinary Studies - Biology
Georgia State University