Jayla Muldrow
Florence,SC
Summary
Proven Shift Manager at KFC with a track record of enhancing team performance and customer satisfaction through effective problem-solving and employee training. Excelled in client advocacy and compassionate service at Marshall Elementary School, demonstrating exceptional decision-making and conflict resolution skills. Skilled in cash handling and fostering cooperative environments, consistently achieving results beyond expectations.
Overview
4
4
years of professional experience
Work History
Shift Manager
KFC
05.2020 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Cooperated with coworkers to improve customer experience and manage storefront.
Student Intern
Marshall Elementary School
09.2022 - 04.2023
- Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Gained exposure to various aspects of the industry through active participation in company events, workshops, and training sessions during the internship period.
- Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
- Contributed to increased productivity within the team by taking initiative in problem-solving and offering innovative solutions.
- Facilitated group therapy sessions, fostering supportive environments for open communication and personal growth.
- Facilitated support groups and workshops to provide valuable services to clients.
Education
BSW - Social Work
South Carolina State University
Orangeburg, SC05.2023
High School Diploma -
Wilson High School
Florence Sc06.2019
Skills
Cash Handling
Decision-Making
Customer service focus
Employee Training
Compassionate
Client Advocacy
Conflict Resolution
Self-awareness
Cooperative
Intervention Planning
Client Confidentiality
Client documentation
Assessment skills
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteImportant To Me
Healthcare benefitsTimeline
Student Intern
Marshall Elementary School
09.2022 - 04.2023
Shift Manager
KFC
05.2020 - Current
BSW - Social Work
South Carolina State University
High School Diploma -
Wilson High School