Jayla Norfleet
Augusta,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Blue Coat Ambassador
Augusta University Medical Center
01.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Greeted guests upon arrival by providing warm welcome.
Patient Transporter
Augusta University Medical Center
08.2021 - 01.2023
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Warmly greeted patients and visitors and made each feel welcome.
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
Patient Care Advocate
Teleperformance
03.2019 - 07.2021
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Resolved problems with areas such as communication and billing that could negatively impact services.
- Connected patients with available community and charitable resources.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Richmond County Technical Career Magnet School
Augusta, GA05.2018
Skills
- Desktop Communications Software
- Word Processing
- Customer Service
- Team Development
- Computer Proficiency
- First Aid and Safety
- Organizational Skills
Certification
- American Heart Association Basic Life Support, Augusta University Medical Center - July 2023-July 2025
Timeline
Blue Coat Ambassador
Augusta University Medical Center
01.2023 - Current
Patient Transporter
Augusta University Medical Center
08.2021 - 01.2023
Patient Care Advocate
Teleperformance
03.2019 - 07.2021
High School Diploma -
Richmond County Technical Career Magnet School
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