Jayla Norfleet
Augusta
Summary
Professional administrative support specialist with robust experience in healthcare settings, ready to contribute effectively to unit operations. Known for strong organizational skills, effective communication, and ability to adapt to changing needs. Proven ability to collaborate with team members and achieve desired outcomes. Skilled in patient records management, scheduling, and providing exceptional customer service. Reliable and focused on delivering consistent results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Perioperative Services Unit Clerk
Wellstar MCG Health
09.2023 - Current
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information, and directed calls.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Obtained and organized medical records for office visits and scheduled labs.
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
Blue Coat Ambassador
Wellstar MCG Health
01.2023 - 09.2023
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
Patient Transporter
Wellstar MCG Health
08.2021 - 01.2023
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
- Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
- Cleaned, sanitized and moved hospital equipment.
Patient Care Advocate
Express Scripts/ Teleperformance
03.2019 - 07.2021
- Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
- Resolved problems with communication and billing to foster seamless services.
- Coordinated referrals to specialists, facilitating seamless continuity of care for patients with complex needs.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
Education
Certification (expected) - Phlebotomy Technician
Tender Care Training Center
Augusta, GA04-2025
High School Diploma -
Richmond County Technical Career Magnet School
Augusta, GA05-2018
Skills
- HIPAA compliance
- Preparing charts
- Documentation skills
- Chart updating
- Medical terminology
- Customer service
- Time management
- Computer proficiency
- Data entry
- BLS certified
- Epic systems
Certification
- PT - Phlebotomy Technician (expected April 2025)
- BLS/CPR, AU Medical Center - 07/06/2023
Timeline
Perioperative Services Unit Clerk
Wellstar MCG Health
09.2023 - Current
Blue Coat Ambassador
Wellstar MCG Health
01.2023 - 09.2023
Patient Transporter
Wellstar MCG Health
08.2021 - 01.2023
Patient Care Advocate
Express Scripts/ Teleperformance
03.2019 - 07.2021
Certification (expected) - Phlebotomy Technician
Tender Care Training Center
High School Diploma -
Richmond County Technical Career Magnet School
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