Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jayla Patton

Birmingham,AL

Summary

Customer service professional committed to excellence and results. Proven track record in managing customer service operations and enhancing team performance. Recognized for fostering collaboration and adaptability in dynamic environments. Expertise in problem-solving and team motivation.

Overview

6
6
years of professional experience

Work History

Team Leader

FULL MOON
03.2019 - Current
  • Ensure that all customers receive the right products and made sure the service was satisfying.
  • Delivered exceptional customer service, addressing client inquiries promptly and professionally.
  • Provided excellent customer service, addressing patient concerns promptly and professionally.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

CUSTOMER SERVICE REPRESENTATIVE

MAXIMUS
01.2022 - 11.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

WAREHOUSE ASSOCIATE

AMAZON
09.2020 - 02.2023
  • Focused more on cost and safety in order for operation to continue to flow and processed over 10,000 packages to be delivered each day.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Performed inventory control, such as counting, and stocking merchandise.

Education

High School Diploma -

BESSEMER CITY HIGH SCHOOL
01.2017

No Degree - Major Undeclared

LAWSON STATE COMMUNITY COLLEGE
01.2018

Skills

  • Customer service and support
  • Customer service standards
  • Customer service experience
  • Adherence to high customer service standards
  • Problem-solving
  • Teamwork and collaboration
  • Attention to detail
  • Packaging and labeling
  • Team collaboration

Languages

English
Native or Bilingual

Timeline

CUSTOMER SERVICE REPRESENTATIVE

MAXIMUS
01.2022 - 11.2023

WAREHOUSE ASSOCIATE

AMAZON
09.2020 - 02.2023

Team Leader

FULL MOON
03.2019 - Current

High School Diploma -

BESSEMER CITY HIGH SCHOOL

No Degree - Major Undeclared

LAWSON STATE COMMUNITY COLLEGE

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