Jayla Perry
Battle Creek,MI
Summary
Hardworking and passionate job seeker with strong customer service skills. Highly motivated and enthusiastic about the opportunity to acquire and develop new skills in this role. I am committed to continuous learning and eager to contribute to the success of the team.
Overview
11
11
years of professional experience
Work History
Registered Medical Assistant
Bronson Battle Creek
12.2017 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Participated in ongoing professional development opportunities for staying current on industry trends and maintaining relevant skillsets.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Delivered exceptional customer service by promptly addressing incoming calls, emails, and walk-in inquiries from patients and other stakeholders.
- Contributed towards a positive work culture by actively participating in team meetings and collaborating with colleagues to solve challenges.
- Facilitated communication between patients, providers, laboratories, pharmacies which ensured seamless coordination of services.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Participated in Joint Commission surveys.
Barista
Firekeepers Casino
05.2015 - 11.2017
- Performed cash, card and check transactions to complete customer purchases.
- Lead Barista
- Trainer
Crew Member
Burger King
10.2013 - 02.2015
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Medical Assistant - Medical Assisting
Ross Medical Education Center
Portage, MI12.2017
Skills
- Medical office administration
- Time management
- Critical thinking
- Problem solving
- Data Entry
- Initiative
- Patient Scheduling
- HIPAA Compliance
- Phone triage
- Customer service
- Communication
- Electronic Records
Timeline
Registered Medical Assistant
Bronson Battle Creek
12.2017 - Current
Barista
Firekeepers Casino
05.2015 - 11.2017
Crew Member
Burger King
10.2013 - 02.2015
Medical Assistant - Medical Assisting
Ross Medical Education Center