Jayla Peterson
Chicago,IL
Summary
Personable administrative professional dedicated to cultivating positive client, staff, and management connections. Highly skilled in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
1
1
year of post-secondary education
14
14
years of professional experience
Work History
Prep Cook
Levy Restaurants
Chicago, Illinois
04.2025 - 09.2026
- Chopped vegetables, meats, and garnishes for daily kitchen production.
- Prepared dishes in fast-paced environment with teammates, contributing to high customer satisfaction.
- Prepared ingredients for Levy Restaurants banquet service using recipes and prep lists.
- Portion-controlled food items to support consistent event presentation.
- Monitored food safety and sanitation standards across prep areas.
- Stocked stations with supplies for smooth service during busy events.
- Ensured cleanliness of knives, boards, and equipment to uphold food safety standards.
- Assisted chefs with urgent prep tasks for catering and concessions.
- Rotated ingredients to maintain freshness in Levy Restaurants' coolers.
- Organized prep areas to enhance workflow and facilitate team coordination.
Front of the house
Zaxby's
Callaway, USA
07.2022 - 12.2024
- Processed cash transactions accurately and quickly to enhance customer experience.
- Provided excellent customer service through friendly interactions with guests.
- Welcomed customers and arranged seating to optimize flow and comfort.
- Explained menu items, took orders and delivered food courses according to instruction.
- Assisted with menu item selection by providing knowledgeable recommendations to customers.
- Monitored dining room activities to ensure compliance with health regulations and safety standards.
- Responded promptly to customer inquiries regarding menus or services offered.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Ensured items were securely bagged.
- Organized take-out orders for customers in an efficient manner.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Verified accuracy of orders before delivering them to customers’ tables.
- Collaborated with kitchen staff to ensure timely delivery of meals to customers.
- Addressed customer complaints professionally, ensuring satisfaction while following company policies.
- Verified accuracy of orders before delivering them to customers’ tables.
- Managed point-of-sale system operations such as entering items on order tickets.
- Explained menu items, took orders and delivered food courses according to the instructions.
Point Of Service (Retail Sales)
Blessing Thrift Shop
Panama City, USA
06.2014 - 08.2022
- Provided support to clients by addressing their questions and concerns.
- Computed purchases and received and processed cash or credit payment.
- Managed correspondence responsibilities to facilitate effective communication within the team.
- Executed point-of-sale transactions with accuracy to enhance customer satisfaction.
- Engaged with customers to understand their wants and guide them accordingly.
- Cleaned shelves, counters and tables to maintain an organized store.
- Ticketed, arranged and displayed merchandise to promote sales.
- Collaborated in store assembly and stock preparation.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Restored order in the store by returning items to their proper locations and restocking displays.
- Streamlined store organization by returning merchandise to proper areas and restocking displays to optimize the shopping experience.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Cleaned shelves, counters and tables to maintain organized store.
- Maintained records related to sales for store management.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Packaged customer purchases efficiently, ensuring items were securely bagged and gifts were wrapped beautifully.
- Prepared merchandise for purchase or rental.
- Directed and managed key correspondence roles.
- Evaluated sales data to identify trends and inform adjustments in sales strategies for improved customer engagement.
Sales Clerk
Urban Pickers
Panama City, USA
03.2013 - 07.2020
- Provided excellent customer service by assisting customers with product selection, answers to questions, and handling complaints or issues.
- Refined pricing strategies to maximize profit margins across product lines.
- Welcomed customers upon entry to create a friendly store atmosphere. and responded to inquiries in a professional manner.
- Followed up on customer requests or concerns in a timely manner.
- Provided excellent customer service by assisting customers with product selection, answering questions, and handling complaints or issues.
- Restocked shelves with products to ensure availability for customers. with merchandise ensuring adequate inventory levels were maintained.
- Collaborated on development of store displays to effectively promote products.
- Assisted in the development of store displays to promote products.
- Organized backroom stock areas as well as kept up withthe organization of front end display area.
- Conducted price verification for items to assist customers effectively. for items requested by customers when needed.
- Managed cash and electronic payments in accordance with company procedures, checks, credit cards, gift cards, returns and other forms of payments in accordance with established procedures.
- Performed regular inventory counts to ensure accurate records were maintained.
- Identified opportunities to increase sales through cross-selling techniques.
- Enhanced pricing strategies to optimize profit margins across product lines.
- Updated pricing and sales signs to promote merchandise.
- Attended weekly team meetings discussing sales goals and strategies for achieving them.
- Assisted customers over the phone with orders, product information, tracking numbers.
- Specialized in furniture upholstery.
- Recognized and implemented cross-selling techniques to boost sales opportunities.
- Arranged new products attractively on shelves to draw customer interest. on shelves and racks in attractive arrangements.
Administrative Assistant
Bella's Melts
Parker, USA
01.2013 - 01.2019
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Streamlined office workflows by managing essential administrative functions.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Drafted written correspondence including reports and emails for management staff.
- Managed incoming calls, providing information and directing callers to appropriate personnel to ensure seamless communication.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Processed invoices for payment using accounting software, ensuring accuracy and timely financial transactions.
- Scheduled appointments between clients and customers and internal staff members.
- Answered questions from customers regarding products and services offered by the company.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to the appropriate department or employee.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Developed project plans for various tasks assigned by upper management.
- Monitored progress on projects assigned by upper management.
- Managed database systems containing customer contact information.
- Assisted with packing processes.
- Handled incoming calls and directed callers to the appropriate department or employee.
- Coordinated various administrative tasks to support daily office operations.
Education
HS Diploma -
Sullivan House High School
Chicago, IL 01.2025 - 06.2026
Skills
- Administrative operations
- Spreadsheet Management
- Advanced Excel Skills
- Microsoft Word expertise
- Calendar management
- Recordkeeping
- Scheduling
- Meeting planning
- Effective Communication
- Team-Oriented Mindset
- Active Listening
- Highly organized
- Advanced Excel Skills
Awards
- Sonny's Big Deal
- A honor roll
- Ab honor roll
- Serv safe certified
Timeline
Prep Cook
Levy Restaurants
04.2025 - 09.2026
HS Diploma -
Sullivan House High School
01.2025 - 06.2026
Front of the house
Zaxby's
07.2022 - 12.2024
Point Of Service (Retail Sales)
Blessing Thrift Shop
06.2014 - 08.2022
Sales Clerk
Urban Pickers
03.2013 - 07.2020
Administrative Assistant
Bella's Melts
01.2013 - 01.2019