Versatile professional with proven leadership and conflict resolution skills, adept at driving team success and enhancing communication. Experienced in optimizing team performance and ensuring high-quality service delivery. Committed to resolving customer issues efficiently, maintaining high standards of satisfaction.
Hi, I’m
Jayla Richardson
Jacksonville,FL
Summary
Overview
5
years of professional experience
Work History
MaximusJacksonville, FL
Team Lead
11.2024 - Current
Job overview
- Led team performance reviews to identify areas for improvement and enhance productivity.
- Developed communication strategies that facilitated better team collaboration and customer satisfaction.
- Guided team members in achieving project goals and maintaining high service standards.
- Efficiently resolved customer complaints, ensuring swift resolution and satisfaction.
- Assisted customers by providing timely information and resolving issues with empathy.
MaximusJacksonville, FL
Customer Service Representative
07.2023 - 11.2024
Job overview
- Assisted customers with inquiries and resolved issues efficiently.
- Managed customer accounts and updated information in the database.
- Maintained a positive attitude while addressing challenging customer situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
McDonald'sJacksonville, FL
Crew Member
05.2020 - 01.2021
Job overview
- Operated kitchen equipment to prepare food items efficiently and safely.
- Assisted in inventory management by restocking supplies as needed.
- Handled cash transactions accurately and efficiently at the register.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
Education
Florida State College At JacksonvilleJacksonville, FL
Bachelor of Science from Human Services
05-2025
University Overview
- Spring, 2023 - Dean's List
- Spring, 2024 - President's List
- Member of Phi Theta Kappa, 2023
- Research: What are the perceptions of stigma of mental health treatment in African Americans? - A small sample of African Americans reported low-to-moderate mental health stigma, moderate religiosity, high social support, and moderate-to-high mistrust of medical providers. While statistical analysis was limited, the data suggests a complex interplay of social, cultural, and historical factors impacting mental health perceptions. Addressing disparities requires understanding this intersection.
Florida State College At JacksonvilleJacksonville, FL
Associate of Arts from Clinical Psychology
12-2022
University Overview
- Fall, 2022 - Dean's List
- Member of The National Society of Leadership and Success, 2020
Atlantic Coast High SchoolJacksonville, FL
High School Diploma
06-2020
University Overview
Skills
- Team leadership
- Customer service
- Conflict resolution
- Communication skills
Accomplishments
Accomplishments
- Member of the Phi Theta Kappa
- Member of the National Society of Leadership and Success
Quote
Success is not final, failure is not fatal: It is the courage to continue that counts.
Timeline
Team Lead
Maximus
11.2024 - Current
Customer Service Representative
Maximus
07.2023 - 11.2024
Crew Member
McDonald's
05.2020 - 01.2021
Florida State College At Jacksonville
Bachelor of Science from Human Services
Florida State College At Jacksonville
Associate of Arts from Clinical Psychology
Atlantic Coast High School
High School Diploma
Volunteer Work
Volunteer Work
- Volunteer Crisis Counselor with the Crisis Text Line