Jayla Ross
Buffalo,NY
Summary
Compassionate PCA with extensive experience at Elite Home Health Care, skilled in behavioral management and vital signs monitoring. Proven ability to enhance patient comfort and safety while fostering strong family communication. Committed to delivering exceptional care and support, ensuring optimal health outcomes for clients with diverse needs.
Overview
1
1
Certification
5
5
years of professional experience
Work History
PCA
Home Care Aid
Buffalo, NY
10.2023 - 03.2026
- Maintained cleanliness of living spaces to promote a hygienic environment.
- Documented care provided and communicated effectively with family members.
- Adapted care plans based on individual client needs and preferences.
- Collaborated with multidisciplinary teams to ensure comprehensive patient care.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
- Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
- Promoted social interaction among residents within a long-term care facility which enhanced overall quality of life.
- Performed wound care and dressing changes, facilitating timely healing and recovery.
- Supported the physical therapy process by guiding patients through prescribed exercises under therapist supervision.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
PCA
Elite Home Health Care
Buffalo, NY
06.2023 - 05.2024
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored patient health status and reported changes to healthcare team.
- Provided compassionate companionship to enhance emotional well-being.
- Supported mobility by assisting with transfers and ambulation exercises.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Administered medications as prescribed, preventing adverse reactions or complications.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Educated patients on self-care techniques and disease management strategies, empowering them to take control of their health.
- Collected and transported specimens to prepare for lab testing.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Cashier
Walmart
Buffalo, NY
10.2022 - 05.2024
- Processed customer transactions efficiently using POS systems to ensure accurate sales records.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained organized checkout areas, enhancing overall store presentation and efficiency.
- Assisted in training new cashiers on register operations and customer service protocols.
- Implemented effective cash handling procedures to minimize discrepancies and ensure accountability.
- Collaborated with team members to manage peak hours, ensuring smooth workflow during busy periods.
- Monitored inventory levels at checkout stations, facilitating timely restocking of supplies as needed.
- Participated in loss prevention initiatives by identifying suspicious activities and reporting them accordingly.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Facilitated smoother checkout process, trained new employees on POS systems.
Laundry Aide
The McGuire Group
Buffalo, NY
01.2021 - 05.2022
- Operated and maintained laundry equipment to ensure optimal performance and cleanliness.
- Sorted, washed, dried, and folded linens and garments according to established protocols.
- Adhered to safety standards and infection control procedures while handling contaminated items.
- Assisted in inventory management by tracking supplies and reporting shortages promptly.
- Trained new staff on proper laundry techniques and equipment usage to maintain quality standards.
- Collaborated with team members to streamline laundry processes for increased efficiency.
- Ensured compliance with regulatory requirements regarding hazardous materials handling and disposal.
- Operated industrial washing machines and dryers, maintaining proper settings for various fabric types.
- Assisted in training new laundry aides, sharing best practices and techniques for efficient workflow management.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Increased overall efficiency by regularly performing routine maintenance on washing machines, dryers, and other equipment.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Collected soiled tablecloths, napkins, and draperies after large events.
- Maintained a clean and organized work environment, ensuring optimal productivity.
- Reduced lost items by implementing an effective labeling system for client belongings.
- Provided exceptional customer service with prompt response times to inquiries regarding laundry status or special requests.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Ensured timely delivery of laundered items to clients, resulting in increased customer satisfaction.
- Collected soiled linens and clothing and pretreated stains.
- Contributed to a positive work atmosphere through effective communication and teamwork with fellow employees.
Education
High School Diploma -
East High School
Buffalo, NY06.2020
Skills
Personal hygiene assistance
Behavioral management
Emotional support
Dementia care
Compassionate care
Vital signs monitoring
HIPAA compliance
Emergency response
Meal preparation
Infection control
Continuing education
Diabetes management
Nutrition monitoring
Medical terminology
Daily living assistance
Safety awareness
Family support
Physical therapy assistance
Rehabilitation support
Wound care
Medical equipment operation
Transfer techniques
Light housekeeping
Direct patient care
Patient relationship building
Patient safety management
Heavy lifting
Room cleaning and restocking
Companionship and emotional support
Recording vital signs
Support services
Family communication
Documenting behaviors
Certification
PCA
Timeline
PCA
Home Care Aid
10.2023 - 03.2026
PCA
Elite Home Health Care
06.2023 - 05.2024
Cashier
Walmart
10.2022 - 05.2024
Laundry Aide
The McGuire Group
01.2021 - 05.2022
High School Diploma -
East High School