Jayla Sessoms

as a Behavior Technician providing one-on-one support to children, helping them develop important life, communication, and social skills. Using applied behavior analysis (ABA) techniques, I assist with implementing individualized treatment plans created by a BCBA. I support children in improving behaviors, building independence, and reaching developmental goals through structured activities, positive reinforcement, and consistent guidance.
In my role, I collect data on progress, manage challenging behaviors in a safe and supportive way, and create a positive, engaging environment where children feel comfortable learning and growing.

• Provided daily care and support with activities of daily living, including bathing, dressing, grooming, and meal preparation
• Assisted individuals in developing independent living skills and maintaining structured routines
• Implemented behavior support plans and used positive reinforcement techniques to manage challenging behaviors
• Ensured a safe, clean, and supportive environment at all times
• Accompanied clients to appointments, community outings, and social activities
• Monitored and documented client progress, behaviors, and daily activities accurately

• Issued receipts, refunds, credits or change due to customers.
• Conducted price checks for special orders or discounts as requested by customers.
• Assisted customers over the phone regarding store operations, product information and order placement.

• Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
• Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
• Responded promptly to emergency situations according to established protocols.
• Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
• Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
• Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
• Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
• Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
• Assisted patients with recreational activities such as reading books or playing board games.
• Gave reminders about hygiene practices like brushing teeth or combing hair.
• Performed vital signs monitoring including blood pressure, temperature, pulse rate and respiration rate.
• Educated families about proper nutrition for their loved ones in order to maintain good health.
• Maintained accurate records of client care services provided on a daily basis.

• Reset tables between guests by restocking low items and wiping down surfaces.
• Established welcoming atmosphere by greeting each guest warmly.
• Assisted servers with delivering food, filling beverages, and retrieving items for guests.
• Trained new staff in front-of-house procedures, customer relations, and cleaning.
• Helped guests at tables when in need of assistance.
• Answered customers' questions, recommended items, and recorded order information.
• Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Observed diners to respond to additional requests and determine when meal completed.
• Greeted customers and answered inquiries regarding menu items and specials.
• Demonstrated knowledge of menu items and corresponding ingredients.
• Adjusted food preparation methods in accordance with customer requests.
• Kept register accurate through correct billing, payment processing, and cash management practices.

• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other sites.
• Engaged with customers to build rapport and loyalty.
• Solved customer challenges by offering relevant products and services.
• Engaged with customers to effectively build rapport and lasting relationships.
• Prepared merchandise for sales floor by pricing or tagging.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Answered customer questions about sizing, accessories, and merchandise care.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Managed returns, exchanges and refunds in accordance with store policy.
• Built relationships with customers to encourage repeat business.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Wrapped, boxed and weighed bakery department products.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.

• Trained other employees in customer service, food safety, and performance requirements.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Taught new team members correct procedures for all areas of operations.
• Maintained current knowledge of all team position requirements.
• Set positive example for team members by providing high-quality, efficient service.
• Greeted customers with smile and provided friendly service to professionally handle every need.
• Studied crew members during work shift to provide feedback and guidance in improving performance.