Jayla Smith
Arlington,VA
Summary
Hardworking Administrative Assistant brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
8
8
years of professional experience
Work History
Front Desk Medical Receptionist
PMA Healthcare
08.2022 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Contact physician assistants, labs, and doctors within our locations also outside our location to ensure patients charts are accurate.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
Optician
Walmart Vision Center
06.2019 - 03.2022
- Schedule appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing
- Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences
- Repaired and adjusted frames to meet customer needs
- Took specific facial measurements, including optical center of eyes, pupillary distance and temple length
- Placed corrective lens orders and checked patients in and out of appointments.
Medical Assistant
NASA Goddard Space Flight Center
06.2016 - 06.2016
- Partnered up with healthcare and administrative staff to create a patient-centered, inviting, and supportive environment for patients and families
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment
- Batch-scanned and indexed patient charts to improve data availability while maintaining security
- Worked at the front desk and answered phone calls, signed patients in and out & scheduled appointments.
Daycare Provider
University 4 Tots Daycare
06.2016 - 06.2016
- Improved group and individual behavior by employing positive management strategies
- Secured indoor and outdoor premises to protect children under care
- Discussed new developments, misbehavior and concerns with patients or guardians
- Helped prepare meals, snacks, and refreshments for children, accounting for individual dietary needs and restrictions.
Education
High School Diploma -
Potomac High School
05.2018
Skills
- Setting Appointments
- Glasses Repair
- Frame Adjustment
- Problem Resolution
- Customer Service
- Organization
- Managing Inventory
- Cash Handling
- Filing Paperwork
- HIPAA Qualified
- Phone Handling
- Medical Terminology
Timeline
Front Desk Medical Receptionist
PMA Healthcare
08.2022 - Current
Optician
Walmart Vision Center
06.2019 - 03.2022
Medical Assistant
NASA Goddard Space Flight Center
06.2016 - 06.2016
Daycare Provider
University 4 Tots Daycare
06.2016 - 06.2016
High School Diploma -
Potomac High School
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