MARIA TELLEZ REAL
Hialeah,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
Work History
Front Desk Medical Receptionist
Mycare medical
Hollywood, FL
07.2024 - Current
- Input customer data into reservation systems and updated to reflect room changes.
- Greeted visitors warmly and directed them to correct personnel or office.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Scheduled and confirmed appointments for clients and staff.
- Responded to customer inquiries via phone, email, and in person.
- Coordinated maintenance requests for office equipment and facilities.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Protected patients by observing strict HIPAA guidelines.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
REFERRAL COORDINATOR
Advanced Fetal Medicine
South Miami, FL
04.2023 - 06.2024
- Establish rapport with all PCP offices, hospital personnel
- Receiving and processing referrals for patients seeking medical care
- Verify benefits, insurance authorizations, and communicate with referral sources
- Schedule appointments
- ICD10 & CPT codes
- Administrative Skills
- Customer service skills
- Answer phone calls from patients
- Medical Records upon request
- Train & Monitor food safety procedures
- Follow up with Referrals from Healthcare Insurances & other clinics
- Assist with customers with their cars
- Collect any type of payment
- Always follow up with customers to their status of their car
- Post payments on system AR reports
- Prepare paperwork
- Answering and transferring calls
- Always accurate with HIPPA regulations
- Organized with paperwork
- Answer any questions to their treatment that needed
Store Manager
Koning International Restaurant
Hialeah, FL
08.2013 - 05.2023
- Cash Manager needed opening & closing duties
- Develop and communicate with crew members through huddles and meetings
- Supervise inventory
- Payroll, inventory, scheduling, and profit & loss of the store for business review.
- Handle complaints and follow up with daily emails with customers
- Customer Service Skills
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Created weekly work schedules for store personnel.
INTAKE SPECIALIST
My Psychiatrist
Hollywood, FL
08.2022 - 03.2023
- Input Insurance Information
- Send Intake forms for New Patients
- Direct Patients to Appropriate department
- Solve and Maintain Confidential Information
FRONT OFFICE RECEPTIONIST
Cras
North Miami, FL
04.2020 - 12.2020
- Excellent customer service skills
- Fully Bilingual (English & Spanish)
- Knowledge in Microsoft Word, Excel
- Medical Terminology
- Problem Solving
- Organization & Flexibility
- Multi-tasking
Education
HIGH SCHOOL DIPLOMA -
Hialeah Gardens Highschool
Hialeah Gardens, Fl01.2016
BILLING AND CODING SPECIALIST -
Career College
MEDICAL ASSISTANT PROGRAM -
Florida Career College
Skills
- Verify benefits
- Insurance authorizations
- Schedule appointments
- ICD10
- CPT codes
- Administrative Skills
- Customer service skills
- Answer phone calls
- Medical Records
- Train & Monitor food safety procedures
- Cash Manager
- Supervise inventory
- Payroll
- Inventory
- Profit & loss
- Handle complaints
- Direct Patients
- Solve and Maintain Confidential Information
- HIPAA regulations
- Excellent customer service skills
- Fully Bilingual
- Knowledge in Microsoft Word
- Knowledge in Excel
- Medical Terminology
- Problem Solving
- Organization
- Flexibility
- Multi-tasking
- Mail handling
- Multi-task management
Timeline
Front Desk Medical Receptionist
Mycare medical
07.2024 - Current
REFERRAL COORDINATOR
Advanced Fetal Medicine
04.2023 - 06.2024
INTAKE SPECIALIST
My Psychiatrist
08.2022 - 03.2023
FRONT OFFICE RECEPTIONIST
Cras
04.2020 - 12.2020
Store Manager
Koning International Restaurant
08.2013 - 05.2023
HIGH SCHOOL DIPLOMA -
Hialeah Gardens Highschool
BILLING AND CODING SPECIALIST -
Career College
MEDICAL ASSISTANT PROGRAM -
Florida Career College