Carmen Garibay
Las Vegas
Summary
Detail-oriented and dependable healthcare administrative professional with proven expertise in front desk operations and patient relations. Skilled in coordinating appointments, processing insurance documentation, managing electronic health records, and supporting clinical teams in fast-paced medical settings. Committed to delivering exceptional patient experiences while maintaining compliance, confidentiality, and operational efficiency.
Overview
14
14
years of professional experience
Work History
Front Desk Medical Receptionist
Nevada Spine Clinic
Las Vegas, NV
10.2025 - 02.2026
- Managed patient scheduling, optimizing appointment flow and reducing wait times.
- Coordinated communications between patients and healthcare providers to enhance service delivery.
- Maintained accurate patient records using electronic health record (EHR) systems, ensuring compliance with regulations.
- Trained and mentored new reception staff on office procedures and customer service best practices.
- Implemented process improvements that increased efficiency in patient check-in and check-out procedures.
- Resolved patient inquiries and concerns promptly, fostering positive relationships within the practice.
- Collaborated with medical staff to streamline referral processes and improve patient care continuity.
- Developed training materials for front desk operations, enhancing onboarding for new team members.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
SALES ASSOCIATE
Gap Factory Outlet Store
Las Vegas, NV
08.2024 - 11.2025
- Communicated effectively with customers and store employees.
- Demonstrated strong customer focused service on and off the sales floor.
- Received feedback and took action when appropriate.
- Communicated effectively with customers and store employees.
- Streamlined inventory management processes to ensure product availability and organization.
- Collaborated with team members to achieve monthly sales targets consistently.
- Resolved customer inquiries and complaints promptly, ensuring positive shopping experiences.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
SALES ASSOCIATE
Old Navy
Las Vegas, NV
08.2018 - 05.2024
- Supported sales floor, fitting rooms, and back of house.
- Assisted with sanitation efforts.
- Helped customers from start to finish by completing transactions.
- Managed inventory levels and merchandise displays.
- Trained and mentored junior associates on sales techniques and store policies.
- Enhanced customer satisfaction through effective communication and tailored service.
- Analyzed sales trends to recommend adjustments in stock levels and merchandising strategies.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Front Desk Medical Receptionist
Desert Valley Pediatrics
Las Vegas, NV
09.2020 - 06.2022
- Patient Check-In/Check-Out
- Appointment Scheduling (e.g., Epic, Athenahealth, eClinicalWorks)
- Insurance Verification (Medicare, Medicaid, Private)
- Medical Records Management
- HIPAA Compliance
- Customer Service & Conflict Resolution
- Multiline Phone Systems
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Facilitated communication between patients and medical staff, enhancing patient experiences.
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
SALES ASSOCIATE
H&M
Las Vegas, NV
02.2018 - 05.2019
- Stocked shelves and displays with merchandise.
- Greeted customers to promote a friendly atmosphere.
- Completed sales transactions.
- Assisted with daily prep and cleaning.
- Became familiar with the wide array of products that changed with the seasons.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Contributed to overall company growth by identifying new lending opportunities within the retail market segment.
- Collaborated with team members to efficiently process, package, and label products for seamless retail display.
- Assisted clients with retail purchases by providing product knowledge and recommendations based on their individual needs.
SALES ASSOCIATE
Forever 21
Las Vegas, NV
03.2014 - 01.2015
- Maintained merchandise displays by folding or hanging clothes appropriately.
- Assisted customers on the sales floor and informed them of the current sales.
- Completed customer transactions at the register.
- Led training sessions for staff on new product launches and seasonal promotions.
- Processed transactions efficiently using POS systems, ensuring accurate cash management.
- Collaborated with team members to implement promotional strategies, driving increased foot traffic.
- Monitored inventory levels, coordinating restocking efforts to minimize stockouts and enhance availability.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated POS terminals and cash drawer balancing.
- Assisted customers by answering questions and fulfilling requests.
Receptionist Administrator
Ritchie Bros Auction
Perris, CA
03.2013 - 07.2014
- Answered in person and phone inquiries.
- Coordinated communication between departments, fostering collaboration and improving workflow efficiency.
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Maintained office supplies inventory, streamlining procurement processes for timely availability.
- Developed training materials for new receptionists, improving onboarding processes and knowledge transfer.
- Assisted in organizing company events, enhancing employee engagement and team cohesion.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled multi-line phone systems, providing exceptional customer service and addressing inquiries promptly.
- Implemented digital filing systems, increasing document retrieval speed and reducing physical storage needs.
SALES ASSOCIATE
Vans
Cabazon, CA
09.2012 - 05.2013
- Maintained neat and attractive merchandise displays.
- Responsible for opening and closing which consisted of counting cash drawers and handling bank deposits.
- Processed sales transactions accurately and timely.
- Handled customer inquiries.
- Maintained a high level of product knowledge to better assist clients.
- Implemented promotional displays to boost product visibility and drive sales.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Trained new associates on store policies, customer service techniques, and operational procedures.
- Monitored stock levels and communicated needs to management for timely replenishment of products.
- Maintained organized sales floor by restocking merchandise and ensuring product displays were visually appealing.
- Processed customer transactions efficiently using POS systems.
- Maintained organized sales floor, ensuring product availability and visibility.
WAREHOUSE ASSOCIATE
Las Vegas Review-Journal
Las Vegas, NV
01.2012 - 12.2012
- Managed filing system.
- Maintained the level of quality for products.
- Oversaw the unloading, prepping, and loading of shipments.
- Managed inventory control systems, ensuring accurate stock levels and organization.
- Collaborated with team members to streamline order fulfillment processes.
- Identified process inefficiencies and recommended improvements to management for increased productivity.
- Trained new associates on operational procedures and best practices in warehousing.
- Monitored stock levels and coordinated restocking efforts to prevent shortages or delays.
- Wrapped pallets in shrink wrap prior to loading.
- Loaded and unloaded trucks efficiently, ensuring minimal product damage during transportation.
- Assisted in training new associates on warehouse procedures, fostering a supportive team atmosphere.
- Contributed to customer satisfaction by troubleshooting issues with orders and providing prompt resolutions.
- Streamlined order picking process with proper sequencing, reducing errors and increasing accuracy rates.
- Prepared outbound shipments meticulously while adhering to all relevant regulatory requirements for shipping materials.
Education
High School -
Desert Rose High School
01.2012
Skills
- Microsoft Office
- Multi-line phone system
- Medical office administration
- HIPAA guidelines
- Inpatient
- Object handling
- Customer Service
- HIPAA compliance
- Insurance verify
- Front desk operations
- Referral verification
- Patient scheduling
- Patient registration
- Schedule coordination
- Intake form processing
- Customer relations
- Data entry
- Medical terminology
Timeline
Front Desk Medical Receptionist
Nevada Spine Clinic
10.2025 - 02.2026
SALES ASSOCIATE
Gap Factory Outlet Store
08.2024 - 11.2025
Front Desk Medical Receptionist
Desert Valley Pediatrics
09.2020 - 06.2022
SALES ASSOCIATE
Old Navy
08.2018 - 05.2024
SALES ASSOCIATE
H&M
02.2018 - 05.2019
SALES ASSOCIATE
Forever 21
03.2014 - 01.2015
Receptionist Administrator
Ritchie Bros Auction
03.2013 - 07.2014
SALES ASSOCIATE
Vans
09.2012 - 05.2013
WAREHOUSE ASSOCIATE
Las Vegas Review-Journal
01.2012 - 12.2012
High School -
Desert Rose High School