LAURA E. CASTRO
Lansing,IL
Summary
Seeking position with key and note where I can harness my years of experience, familiarity with Microsoft Office, Electronic Health Records (Epic, All Scripts, Pro EHR, Advance MD, Athena and E-clinical) and administrative skills to create a workplace that is more effective and efficient.
Astute Medical Administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multi-tasking abilities. Skilled at typing correspondence and managing files.
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 9 years.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
1
1
Language
Work History
Front Desk Medical Receptionist
Southland Orthopedics LTD
08.2024 - Current
- Greet patients upon arrival and scan all the necessary documents including picture I.D., insurance cards, referrals, collect co-pays and any outstanding balances.
- Answer multiline phones and accurately update data for patient appointments.
- Enter data for new patients.
- Scan all completed intake and new patient forms efficiently to expedite patient visit.
- Balance payments from patients accurately at end of day.
- Call and verify insurance through insurance portals.
- Call adjuster for approval of benefits and enter it to patients charts to schedule appointment for IME and Auto accident.
- Check out patients and schedule appointments.
Patient Registration
Midwest Orthopaedics at Rush
01.2023 - 08.2024
- Greeting patients check in, status update, answering phone calls.
- Oversees patient tracking in the electronics, medical records while collecting co-pays, any outstanding balances and ensuring forms completion.
- Verifies, updates and scans new and returning patient information.
- Completes the patient check out process.
- Provide patient with correspondence from practices.
- Scheduling return appointments.
- Maintains a positive demeanor with patients, peers, supervisors and physicians.
Patient Registration
Chandra Diagnostic Cardiology, LTD
06.2022 - 01.2023
- Welcoming patients and conducting check-ins with required forms, collecting co-pays updating patient information and making changes in medical record system.
- Scheduling appointments within electronic medical records platform.
- Managing phone lines by answering, taking messages and conducting outbound calls as instructed.
- Routing documents to clinical staff for review.
- Assisting patients with paperwork and other assign duties.
Patient Registration
Cardiovascular Consultants P.C.
04.2021 - 05.2022
- Greeting patients upon arrival, checking patients in and out, schedule follow-up appointments as needed and providing patients with After Visit Summaries.
- Answer phones and help patients with medical needs.
- Send and receive faxes from other medical facilities offices and handle them accordingly in a timely manner.
- Receive and process co-pays and self-pay balances via cc machine, cash and or check.
- Diagnostic scheduling, including Echocardiograms, Nuclear Stress Tests and Dopplers.
- Verify insurance electronically as well as manually and via telephone.
- Conducted all other front desk duties as assigned.
Patient Representative
Community Care Network Inc.
09.2016 - 04.2021
- Greet patients, register them, collect necessary demographic and insurance information, and guide them through the process.
- Accurately input data entry information into electronic health records (EHR) and other databases.
- Coordinate communication between patients, family members, medical staff, administrative staff, regulatory agencies.
- Schedule, cancel, and confirm appointments, managing the flow of patients and minimizing wait times.
- Maintain patient records, manage, manage filing systems, and ensure all patients information is kept confidential and compliant with regulations.
- Assist patients with billing and insurance queries, collect co-pays and deductibles, and help with payment plans questions.
- Managed high volume of incoming call and faxes per day from customers.
- Maintained strict confidentiality of sensitive information in compliance with HIPAA regulations and company policy.
Education
Medical Translator Certificate - Medical Interpretation
Cross-Cultural Interpretation
Chicago, IL 10.2010 - 11.2010
H&R Block -
H&R Block
Chicago, IL 09.1997 - 12.1997
Word Processing Certificate -
Central States SER
Chicago, IL 08.1982 - 01.1988
High School Diploma -
James H. Bowen High School
Chicago, IL 01.1982 - 01.1986
Skills
BILINGUAL(ENGLISH/SPANISH)
MICROSOFT OFFICE
CURRENCY
ELECTRONIC HEALTH RECORDS
TYPING (45 WMP)
CUSTOMER SERVICE
DATA ENTRY
PHONE/FAX/COPIER
SCANNERS
Office administration
Microsoft office
Payment collection
Patient relations
Timeline
Front Desk Medical Receptionist
Southland Orthopedics LTD
08.2024 - Current
Patient Registration
Midwest Orthopaedics at Rush
01.2023 - 08.2024
Patient Registration
Chandra Diagnostic Cardiology, LTD
06.2022 - 01.2023
Patient Registration
Cardiovascular Consultants P.C.
04.2021 - 05.2022
Patient Representative
Community Care Network Inc.
09.2016 - 04.2021
Medical Translator Certificate - Medical Interpretation
Cross-Cultural Interpretation
10.2010 - 11.2010
H&R Block -
H&R Block
09.1997 - 12.1997
Word Processing Certificate -
Central States SER
08.1982 - 01.1988
High School Diploma -
James H. Bowen High School
01.1982 - 01.1986
Languages
Spanish
Professional Working