GENESIS GONZALEZ
Long Beach
Summary
Experienced medical support professional with strong focus on patient interaction and administrative efficiency. Adept at managing appointments, handling patient inquiries, and coordinating with medical staff. Known for effective collaboration and reliability in fast-paced environments. Skilled in using medical software systems, maintaining patient records, and ensuring welcoming atmosphere.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Medical Receptionist
Coast Internal Medical Associates
03.2025 - Current
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Coordinated communications between patients and healthcare provider to enhance service delivery.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Organized medical records and documentation, ensuring confidentiality and adherence to HIPAA guidelines.
- Placed laboratory tests and scan results in EMR for provider review.
- Supported positive teamwork within the healthcare team through clear communication, active listening, and constructive feedback.
- Ordered prescription refills on behalf of existing office patients.
Front Desk Medical Receptionist
Advanced Orthopedic Surgeon
03.2022 - 12.2024
- Insurance verifications and chart prepping for the following days.
- Primary task was to check out patients & provide any prescription doctor wrote for patients before leaving our office.
- Answered phones in a timely manner, called any patient back that left voicemails or spoke to our answering service.
- Assisted front and back-office staff when needed
- Faxed orders and authorizations to physical therapy and wrote imaging orders for patients.
- Assisted surgeon with cortisone injections, assisted the ortho technician with casting at times.
- Checked patient insurance, demographic, and health history to keep information current.
Front Desk Medical Receptionist
Vascular & General Surgery Associates
05.2021 - 02.2022
- Checked in patients daily, while I multitasked including answering busy phone and making copies of all admissions forms, registration forms, notes, and sign-in sheets.
- Scanned all medical records we received to schedule new patients, I called patients gathered any further information needed then scheduled in a timely manner.
- Obtained post-op reports, pathology reports, radiology reports, and anything else as needed.
- Data entry, faxing, and filing
Scheduling Clerk
United Medical Imaging
12.2018 - 05.2021
- Confirmed appointments the day before
- Scheduled 100 patients a day for different type of scans provided at our facility including ultrasounds, pet scans, x-rays amongst other scans they provided answered any questions patients had.
Education
Medical Assistant Diploma -
Charter College
Long Beach, CA12.2011
General Education Diploma -
Millikan High School
Long Beach, CA06.2010
Skills
- Bilingual (English/Spanish)
- Phlebotomy
- Patient scheduling
- Appointment management
- Insurance verification
- Patient registration
- Chart Preparation
- Training
- Vitals
- Injections
- Telephone etiquette
- Medical terminology
Certification
- First Aid
- BLS
- CPR
- HIPPA
Timeline
Front Desk Medical Receptionist
Coast Internal Medical Associates
03.2025 - Current
Front Desk Medical Receptionist
Advanced Orthopedic Surgeon
03.2022 - 12.2024
Front Desk Medical Receptionist
Vascular & General Surgery Associates
05.2021 - 02.2022
Scheduling Clerk
United Medical Imaging
12.2018 - 05.2021
General Education Diploma -
Millikan High School
Medical Assistant Diploma -
Charter College