Jayla Smith
Haltom City,TX
Summary
Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments. Remarkable Telemarketer provides superior customer service to callers. Friendly, punctual, dependable and computer-savvy. Specializing in balancing many different tasks at once. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administrative position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
BDC Service Representative
Classic Chrysler Jeep Dodge Ram FIAT
2023.08 - Current
- Reduced no-show rates by diligently confirming appointments via phone or email reminders.
- Analyzed data from customer feedback surveys to identify areas for improvement within the BDC operation processes.
- Maintained accurate records of customer interactions, improving database quality and facilitating targeted followups.
- Collaborated with service technicians for timely updates on vehicle status, ensuring prompt communication with customers.
- Developed strategies for outbound call campaigns, resulting in increased bookings for service appointments.
- Utilized CRM software to efficiently track customer interactions, monitor progress on sales leads, and provide reports for management review.
- Coordinated effectively with various departments within the dealership to facilitate seamless transactions between sales, finance, parts, and service teams.
- Improved lead conversion rates by conducting thorough follow-ups and providing detailed information on available services.
- Made average of 100 outbound and inbound calls per day.
Front Desk Receptionist
Clay Cooley Hyundai Dallas
2020.10 - 2023.08
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at front desk.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Receptionist
PEGASUS CHRYSLER DODGE JEEP RAM
2020.01 - 2020.10
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
Associate of Business Administration -
Cedar Valley College
Lancaster, TX08.2025
High School Diploma -
Ennis High School
Ennis, TX06.2019
Skills
- Strong multitasking
- Goal-oriented mindset
- Call center experience
- Appointment Scheduling
- CRM software expertise
- Follow-Up Procedures
- Customer Service
- Time Management
- Active Listening
- Decision-Making
- Inbound and outbound calls
- Microsoft Office
- Data Entry
- Customer Inquiry and Response
Timeline
BDC Service Representative
Classic Chrysler Jeep Dodge Ram FIAT
2023.08 - Current
Front Desk Receptionist
Clay Cooley Hyundai Dallas
2020.10 - 2023.08
Receptionist
PEGASUS CHRYSLER DODGE JEEP RAM
2020.01 - 2020.10
Associate of Business Administration -
Cedar Valley College
High School Diploma -
Ennis High School
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