Jayla Stern
Milwaukee
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
4
4
years of professional experience
Work History
Bartender
Cream City Concepts
03.2024 - Current
- Crafted innovative cocktails utilizing fresh ingredients and seasonal flavors.
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed bar inventory, ensuring adequate stock levels and minimizing waste.
- Operated POS system efficiently, processing transactions with accuracy and speed.
- Trained new staff on drink preparation techniques and bar protocols.
- Maintained cleanliness and organization of bar area, adhering to health regulations.
- Collaborated with kitchen staff to pair drinks with menu items effectively.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender
LP
09.2024 - 07.2025
- Implemented special promotions, increasing foot traffic and boosting sales during peak hours.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
Bartender
Buffalo Wild Wings
02.2023 - 02.2024
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Helped management plan and serve bar menu exceeding customer expectations.
Server
Water Street Brewery
01.2022 - 01.2023
- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Trained and mentored new servers on menu knowledge and service protocols.
- Collaborated with kitchen staff to ensure seamless communication and efficiency.
- Resolved customer complaints effectively, maintaining positive dining experiences.'
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maximized table turnover rate by managing reservations and seating arrangements.
Education
Cosmetology -
Milwaukee Area Technical College
Milwaukee, WI02-2022
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing personality
- Engaging personality
- Proficient in mixology
- Collaboration and teamwork
- Responsible alcohol service
Timeline
Bartender
LP
09.2024 - 07.2025
Bartender
Cream City Concepts
03.2024 - Current
Bartender
Buffalo Wild Wings
02.2023 - 02.2024
Server
Water Street Brewery
01.2022 - 01.2023
Cosmetology -
Milwaukee Area Technical College