Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jayla Wallace

Galloway,OH

Summary

I'm a freshman college student, actively studying and pursuing opportunities to gain real-world experience within the workforce. I'm also the active assistant manager at the company, My Family Home LLC. Responsible for creating a supportive and structured environment for the residents. While maintaining skills in patient scheduling, facility management, and crisis intervention. I've proven to work well in fast-paced environments, and demonstrated expertise in customer service and problem-solving, maintaining professionalism in all interactions. Now, I'm dedicated and motivated to expand my knowledge and contribute to the success of your company.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Manager

My Family Home LLC
Columbus, OH
02.2024 - Current
  • Provided transportation for medical appointments, therapy sessions, and client errands as needed.
  • Maintained comprehensive records of patient information, care progress, and concerns.
  • Performed light housekeeping tasks, including vacuuming, laundry, and meal preparation.
  • Organized medications and supervised administration on schedule to enhance quality of life.
  • Provided companionship and emotional support through engaging conversations and recreational activities.
  • Collaborated with medical professionals, family members, and patients to coordinate care.

Customer Service Representative

Teleperformance
Columbus, OH
05.2022 - 01.2024
  • Addressed customer complaints and inquiries by adhering to standard operating procedures.
  • Greeted customers by name, fostering a positive relationship through respectful communication.
  • Provided accurate and timely information to resolve issues, and answer inquiries effectively.
  • Engaged with customers via telephone and email to enhance service.

Package Handler

FedEx
Columbus, OH
08.2021 - 05.2022
  • Developed an understanding of retail operations, including inventory management, stocking shelves, merchandising displays, store cleaning, and maintenance.
  • Demonstrated ability to lift up to 75 pounds safely and repeatedly.
  • Utilized heavy machinery and hand tools to move and load packages.
  • Loaded and unloaded packages from trucks, adapting quickly to changes in workflow to meet deadlines.
  • Demonstrated organizational abilities by accurately labeling boxes according to their contents.
  • Followed all safety regulations and procedures when handling packages.

Retail Sales Associate

Burlington Coat Factory
Hilliard, OH
09.2019 - 05.2021
  • Resolved customer complaints and inquiries with professionalism.
  • Provided friendly, knowledgeable assistance to customers on the sales floor.
  • Performed opening and closing duties, including counting register money, and preparing registers for transactions.
  • Utilized computer systems for efficient checkouts by scanning barcodes and entering prices accurately.
  • Participated actively in team meetings and training sessions to enhance skills.
  • Maintained a clean work environment by sweeping, mopping floors, and restocking shelves.

Education

High School Diploma -

Westland Highschool
Galloway, OH
05-2024

Associate in Science (A.S.) - Biology

Columbus State Community College
Columbus, OH
05.2026

Skills

  • Advanced Communication and Listener
  • Telephone Etiquette
  • Patient Transportation
  • Schedule Management
  • Computer Skills
  • File Organization
  • Customer Service
  • Cleaning and Sanitizing
  • Supply Maintenance
  • Store Opening and Closing
  • Cash Handling
  • Teamwork and Collaboration
  • Problem-Solving
  • Meal Preparation

Certification

CPR

Timeline

Assistant Manager

My Family Home LLC
02.2024 - Current

Customer Service Representative

Teleperformance
05.2022 - 01.2024

Package Handler

FedEx
08.2021 - 05.2022

Retail Sales Associate

Burlington Coat Factory
09.2019 - 05.2021

High School Diploma -

Westland Highschool

Associate in Science (A.S.) - Biology

Columbus State Community College
Jayla Wallace
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