Jayla Wallace
Galloway,OH
Summary
I'm a freshman college student, actively studying and pursuing opportunities to gain real-world experience within the workforce. I'm also the active assistant manager at the company, My Family Home LLC. Responsible for creating a supportive and structured environment for the residents. While maintaining skills in patient scheduling, facility management, and crisis intervention. I've proven to work well in fast-paced environments, and demonstrated expertise in customer service and problem-solving, maintaining professionalism in all interactions. Now, I'm dedicated and motivated to expand my knowledge and contribute to the success of your company.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
My Family Home LLC
Columbus, OH
02.2024 - Current
- Provided transportation for medical appointments, therapy sessions, and client errands as needed.
- Maintained comprehensive records of patient information, care progress, and concerns.
- Performed light housekeeping tasks, including vacuuming, laundry, and meal preparation.
- Organized medications and supervised administration on schedule to enhance quality of life.
- Provided companionship and emotional support through engaging conversations and recreational activities.
- Collaborated with medical professionals, family members, and patients to coordinate care.
Customer Service Representative
Teleperformance
Columbus, OH
05.2022 - 01.2024
- Addressed customer complaints and inquiries by adhering to standard operating procedures.
- Greeted customers by name, fostering a positive relationship through respectful communication.
- Provided accurate and timely information to resolve issues, and answer inquiries effectively.
- Engaged with customers via telephone and email to enhance service.
Package Handler
FedEx
Columbus, OH
08.2021 - 05.2022
- Developed an understanding of retail operations, including inventory management, stocking shelves, merchandising displays, store cleaning, and maintenance.
- Demonstrated ability to lift up to 75 pounds safely and repeatedly.
- Utilized heavy machinery and hand tools to move and load packages.
- Loaded and unloaded packages from trucks, adapting quickly to changes in workflow to meet deadlines.
- Demonstrated organizational abilities by accurately labeling boxes according to their contents.
- Followed all safety regulations and procedures when handling packages.
Retail Sales Associate
Burlington Coat Factory
Hilliard, OH
09.2019 - 05.2021
- Resolved customer complaints and inquiries with professionalism.
- Provided friendly, knowledgeable assistance to customers on the sales floor.
- Performed opening and closing duties, including counting register money, and preparing registers for transactions.
- Utilized computer systems for efficient checkouts by scanning barcodes and entering prices accurately.
- Participated actively in team meetings and training sessions to enhance skills.
- Maintained a clean work environment by sweeping, mopping floors, and restocking shelves.
Education
High School Diploma -
Westland Highschool
Galloway, OH05-2024
Associate in Science (A.S.) - Biology
Columbus State Community College
Columbus, OH05.2026
Skills
- Advanced Communication and Listener
- Telephone Etiquette
- Patient Transportation
- Schedule Management
- Computer Skills
- File Organization
- Customer Service
- Cleaning and Sanitizing
- Supply Maintenance
- Store Opening and Closing
- Cash Handling
- Teamwork and Collaboration
- Problem-Solving
- Meal Preparation
Certification
CPR
Timeline
Assistant Manager
My Family Home LLC
02.2024 - Current
Customer Service Representative
Teleperformance
05.2022 - 01.2024
Package Handler
FedEx
08.2021 - 05.2022
Retail Sales Associate
Burlington Coat Factory
09.2019 - 05.2021
High School Diploma -
Westland Highschool
Associate in Science (A.S.) - Biology
Columbus State Community College
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