Jayla Williams
Baltimore,MD
Summary
Accomplished professional with a strong background in security and customer service, notably at Allied Universal. Excelled in emergency response and customer engagement, enhancing safety and satisfaction. Skilled in incident reporting and fostering positive interactions, demonstrated through effective problem-solving and a commitment to excellence. Achieved significant improvements in service delivery and safety protocols.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal
06.2024 - 03.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Patient Transporter
Johns Hopkins
06.2023 - 12.2024
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
Unit Secretary
Angels Senior Living
06.2022 - 09.2024
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
Customer Service Representative
Joan’s Healthcare
06.2022 - 03.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Customer Service Agent
Walmart
05.2020 - 03.2022
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Education
Owings Mills High School
Baltimore Maryland Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Customer service
Certification
Bls cpr certification
Timeline
Security Officer
Allied Universal
06.2024 - 03.2025
Patient Transporter
Johns Hopkins
06.2023 - 12.2024
Unit Secretary
Angels Senior Living
06.2022 - 09.2024
Customer Service Representative
Joan’s Healthcare
06.2022 - 03.2024
Customer Service Agent
Walmart
05.2020 - 03.2022
Owings Mills High School
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