Jayla Williams
Southfield
Summary
Compassionate Foster Care Case Manager known for high productivity and efficiency in task completion. Possess specialized skills in family support, crisis intervention, and case documentation, ensuring thorough and careful management of complex cases. Excel in communication, empathy, and problem-solving, using these soft skills to foster positive outcomes in challenging situations.
Overview
8
8
years of professional experience
Work History
ILP Foster Care Case Manager
Methodist Children’s Home Society
Redford
06.2025 - Current
- Managed comprehensive case plans for teenagers aged (16-19) in foster care.
- Monitored compliance with state regulations and agency policies.
- Assisted in transitioning youth out of the foster care system into independent living situations.
- Developed individualized service plans to meet the needs of each youth.
Sales Associate
The Home Depot
Farmington Hills
05.2024 - 06.2025
- Help deliver expert guidance on product selection and application, boosting customer satisfaction and repeat engagement.
- Provide personalized recommendations through color matching and in-depth product knowledge across various finishes.
- Oversee inventory replenishment and shelf management to ensure product availability and reduce potential sales loss.
Cashier
The Home Depot
Farmington Hills
10.2022 - 05.2024
- Responded to customer inquiries with a focus on delivering prompt, high-quality service and support.
- Handled cash transactions with precision, ensuring balanced registers and adherence to company policies.
- Maintained a clean, organized checkout area to support efficient operations and a positive customer experience.
Shift Leader
Smoothie King
Livonia
05.2022 - 08.2022
- Oversaw daily operations to ensure efficient workflow and strong team performance across shifts.
- Trained and mentored new team members, reinforcing compliance with company standards and procedures.
- Fostered a collaborative work environment through proactive leadership, consistently meeting operational objectives.
Crew Member
Smoothie King
Livonia
01.2020 - 12.2021
- Prepared customized smoothie orders with accuracy and efficiency, managing multiple ingredient combinations simultaneously.
- Performed cashier duties, including processing payments, issuing change, and ensuring accurate cash handling.
- Executed opening and closing procedures, such as restocking, sanitization, and waste management, to maintain operational readiness.
Crew Member
Del Taco
Livonia
06.2019 - 12.2019
- Operated both drive-thru and front register, delivering prompt and friendly service in a high-volume setting.
- Maintained strong working relationships with team members to support a positive and efficient work environment.
- Followed food safety protocols and company procedures to ensure safe preparation and handling.
Camp Counselor (Seasonal)
Lots of Love Babysitting
Redford
06.2018 - 08.2018
- Demonstrated patience and empathy in managing challenging camper behavior, fostering a supportive environment.
- Led and motivated groups in team-building activities, promoting collaboration and active participation.
- Delivered an engaging and inclusive learning experience, ensuring every child felt welcomed and valued.
- Developed and implemented structured daily activity plans for children aged 5-11, strengthening organizational and time management skills.
Education
Bachelor's Degree - Psychology
Central Michigan University
Mount Pleasant, MIHigh School Diploma -
Lee M. Thurston High School
Redford, MISkills
- Shift Management
- Communication skills
- Analytical Skills
- Customer Service
- Reliability
- Complex Problem-Solving
- Case management
- Report writing
Volunteer Experience
Goodwill - Mount Pleasant, MI 04/24 - 05/24
Strengthened ability to work independently by completing tasks efficiently with minimal supervision., Adapted quickly to changing priorities and supervisor instructions, demonstrating flexibility in dynamic environments., Maintained adherence to organizational policies and safety regulations while executing assigned responsibilities.
Timeline
ILP Foster Care Case Manager
Methodist Children’s Home Society
06.2025 - Current
Sales Associate
The Home Depot
05.2024 - 06.2025
Cashier
The Home Depot
10.2022 - 05.2024
Shift Leader
Smoothie King
05.2022 - 08.2022
Crew Member
Smoothie King
01.2020 - 12.2021
Crew Member
Del Taco
06.2019 - 12.2019
Camp Counselor (Seasonal)
Lots of Love Babysitting
06.2018 - 08.2018
Bachelor's Degree - Psychology
Central Michigan University
High School Diploma -
Lee M. Thurston High School