Jayla Workman
Greenville,SC
Summary
I am polite and professional as a (Support) Customer Service Representative. I have been successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
6
6
years of professional experience
Work History
Call Center Representative
LifeMD
05.2022 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
- Attended telephone skills and program information training sessions to boost aptitude.
Grocery Packer
Costco Wholesale Corp
04.2021 - 05.2022
- Checked food goods for quality to remove unwanted items and pack fresh goods.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Prepared food packaging boxes by folding and taping.
- Communicated with supervisors regarding any issues with packaging process.
Manufacturing Production Associate
Alfmeier Friedrichs & Rath
02.2020 - 04.2021
- Inspected final products to assess compliance with quality standards and established tolerances.
- Made sure that products were produced on time and are of good quality.
- Assembled products according to changing daily work orders and specific customer needs.
- Inspected finished products for quality and adherence to customer specifications.
- Documented production information via daily system logs and discussed issues with management.
- Weighed and measured items to prevent waste and meet quality standards.
Grocery Stocker
Walmart
02.2018 - 02.2020
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Education
High School Diploma -
Berea High School
Greenville, SC06.2020
Skills
- Quality Assurance
- Customer Relationship Management
- Complaint Resolution
- Account Updating
- Report Preparation
- Call Control
- Payment Processing
- Customer Service
- Customer Support
- Inbound Phone Calls
Timeline
Call Center Representative
LifeMD
05.2022 - Current
Grocery Packer
Costco Wholesale Corp
04.2021 - 05.2022
Manufacturing Production Associate
Alfmeier Friedrichs & Rath
02.2020 - 04.2021
Grocery Stocker
Walmart
02.2018 - 02.2020
High School Diploma -
Berea High School