Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaylah Hogg

Summary

Dynamic and detail-oriented professional with experience as a Lab Technician Volunteer at Community Health Clinic, excelling in analytical testing and maintaining compliance with safety standards. Proven ability in customer service as a Supervisor at Standard Parking, leveraging critical thinking and active listening to enhance customer satisfaction and resolve issues effectively.

Overview

3
3
years of professional experience

Work History

Lab Technician Volunteer

Community Health Clinic
10.2024 - Current
  • Collected and performed analytical testing on in-process product.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Performed laboratory testing and operated automated equipment within limits.
  • Drew blood through venous incision or puncture to obtain sample for analysis and diagnosis.
  • Followed proper guidelines for safe handling of blood, body fluids and hazardous chemicals.
  • Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.

Customer Service Representative Supervisor

Standard Parking
07.2022 - Current
  • Built positive rapport and relationships for high levels of customer satisfaction.
  • Kept high average of performance evaluations.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Responded to customer requests for products, services, and company information.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promptly responded to inquiries and requests from prospective customers.

Education

Bachelor of Science - Psychology Premed

University of Illinois At Chicago
Chicago, IL
05-2026

Skills

  • Critical thinking proficiency

  • Hospitality and accommodation

  • Positive and professional

  • Data entry

  • Active listening

  • Team collaboration

  • Time management

  • Call center experience

  • Customer service

  • Punctuality and reliability

  • Critical thinking

Timeline

Lab Technician Volunteer

Community Health Clinic
10.2024 - Current

Customer Service Representative Supervisor

Standard Parking
07.2022 - Current

Bachelor of Science - Psychology Premed

University of Illinois At Chicago

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