Jaylah McNease

• Provided exceptional customer service, ensuring positive dining experiences.
• Accurately took and processed customer orders using POS system.
• Collaborated with kitchen staff to ensure timely meal preparation and delivery.
• Maintained cleanliness and organization of dining area to enhance guest satisfaction.
• Managed cash handling and balanced daily transactions reliably.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Used cash registers and credit card machines to cash out customers.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
• Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Inspected dishes and utensils for cleanliness.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Experience Columbia

October 2023-January 2024

• Collaborated with team members to streamline processes, enhancing overall service delivery efficiency.
• Provided training and mentorship to new staff
• Greeted customers and listened closely to problems described to determine solutions.
• Monitored cash drawers and maintained adequate cash supply.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.