Jaylah Miles
Dallas,TX
Summary
. Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.
Overview
4
4
years of professional experience
Work History
Process Guide
Amazon
Lancaster, TX
01.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Coached employees on best practices for maintaining high-quality standards throughout all processes.
- Reduced error rates by implementing robust quality control measures within critical processes.
- Guided groups of up to 15 people on scheduled tours.
Cashier Team Lead
Williams Chicken
Dallas, TX
01.2022 - 03.2023
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
Cashier/Waitress Trainer
Celebration Station
Mesquite, TX
04.2020 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Trained and mentored 5 new personnel hired to fulfill various roles.
Education
High School Diploma -
H Grady Spruce High School
Dallas, TX05.2022
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Strategic Planning
Timeline
Process Guide
Amazon
01.2023 - Current
Cashier Team Lead
Williams Chicken
01.2022 - 03.2023
Cashier/Waitress Trainer
Celebration Station
04.2020 - 01.2021
High School Diploma -
H Grady Spruce High School