Jaylah Yates
McDonough,GA
Summary
Driven and dynamic, excelled at McDonald's by leveraging exceptional multitasking and customer service skills to enhance operational efficiency and customer satisfaction. Demonstrated a strong work ethic and problem-solving abilities, significantly contributing to team success and maintaining high standards of cleanliness and service. Proven track record in fast-paced environments, consistently meeting and exceeding service goals.
Overview
3
3
years of professional experience
Work History
Food Service Worker
McDonald's Restaurant
09.2022 - Current
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Customer Service Cashier
Publix
10.2021 - 11.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Ticket Agent
SeaWorld Parks & Resorts
08.2022 - 09.2022
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Answered customer inquiries regarding ticket availability, pricing and event information.
Education
Bachelor of Science - Nursing
Chamberlain University
Stockbridge, GA04.2028
High School Diploma -
Luella High School
Locust Grove, GA05.2024
Skills
- Quick Learner
- Positive Attitude
- Multitasking
- Customer Service
- Strong Work Ethic
- Cleaning and sanitation
- Problem-Solving
- Strong Communication Skills
- Attention to Detail
- Positive Attitude and Energy
- Team Oriented
- Fast-Paced Environment
- Working Quickly
- Working with Diverse People
Timeline
Food Service Worker
McDonald's Restaurant
09.2022 - Current
Ticket Agent
SeaWorld Parks & Resorts
08.2022 - 09.2022
Customer Service Cashier
Publix
10.2021 - 11.2022
Bachelor of Science - Nursing
Chamberlain University
High School Diploma -
Luella High School