Jaylan Hall
Orlando
Summary
Goal-oriented team leader focused on improving operations through collaboration, planning, and problem-solving, while promoting accountability and continuous improvement.
Overview
6
6
years of professional experience
Work History
Manager
Gilchrist Enterprise
11.2022 - 09.2025
- Developed and implemented operational strategies to enhance overall efficiency and productivity.
- Oversaw daily operations, ensuring compliance with company policies and industry regulations.
- Mentored team members, fostering professional development and promoting a collaborative work environment.
- Analyzed workflow processes, identifying areas for improvement and implementing effective solutions.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
Crew Member/ Crew Trainee
NCB
08.2020 - 04.2022
- Delivered exceptional customer service in fast-paced environment.
- Operated kitchen equipment following safety and hygiene standards.
- Prepared food items consistently according to quality specifications.
- Assisted team members in maintaining cleanliness and organization of workspace.
- Adapted quickly to changing priorities during peak hours.
- Collaborated with team to enhance operational efficiency and workflow.
- Followed company protocols for food preparation and handling procedures.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Detailing & Service Assistant
Sweetwater Car Wash
08.2019 - 04.2020
- Provided exceptional customer service to ensure client satisfaction during car wash services.
- Assisted in maintaining cleanliness and organization of work areas and equipment.
- Operated cash register, processing transactions accurately and efficiently.
- Educated clients on available services and upselling additional options effectively.
- Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
- Provided high-quality vehicle cleaning and detailing services in a fast-paced environment
- Delivered customer service by greeting clients, answering questions, and ensuring satisfaction
Operated car wash equipment safely while following company procedures
Worked collaboratively with team members to maintain efficiency and meet daily service goals
Handled cash/card transactions and maintained a clean, organized work area
Education
Associate of Arts -
Valencia College
Orlando, FLSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Strategic planning
- Problem-solving
- Critical thinking
- Organization
- Multitasking
- Prioritization
- Fast-paced
Timeline
Manager
Gilchrist Enterprise
11.2022 - 09.2025
Crew Member/ Crew Trainee
NCB
08.2020 - 04.2022
Detailing & Service Assistant
Sweetwater Car Wash
08.2019 - 04.2020
Associate of Arts -
Valencia College