JAYLAN M. DUBOSE
Moncks Corner,SC
Summary
Results-driven sales and administrative management professional with expertise in logistics coordination, human resources, customer service, and business operations. Skilled at streamlining workflows, leading high-performing teams, and optimizing operational efficiency. Demonstrated success in developing sales strategies, acquiring top talent, fostering strong customer relationships, and coordinating dispatch operations. Committed to driving business growth and improving operational effectiveness.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Marriott
Charleston, SC
01.2025 - 02.2025
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Dispatcher
SC Port Authority
04.2024 - 01.2025
- Coordinated daily shipment schedules, ensuring on-time deliveries and optimized transportation logistics
- Communicated with drivers, warehouse personnel, and port authorities to reduce shipment delays by 35%
- Utilized fleet tracking software to monitor shipments and provide real-time updates to clients and management
- Resolved scheduling conflicts, implemented route optimization strategies, and improved overall efficiency
Sales Manager
Rent-A-Center
01.2022 - 12.2022
- Led a sales team of 10+ associates, driving a 25% increase in revenue within the first six months
- Developed and implemented customer retention initiatives, boosting repeat business by 30%
- Managed inventory control, budgeting, and forecasting, ensuring optimal stock levels and cost efficiency
- Trained and mentored employees in sales techniques, customer service, and product knowledge, improving overall performance
Administrative Manager
Enterprise Rent-A-Car
01.2021 - 12.2021
- Managed daily administrative operations, improving team efficiency by 30% through workflow optimization
- Led onboarding and training programs, reducing employee turnover by 20%
- Implemented process automation solutions, streamlining operations and minimizing delays
- Collaborated with senior leadership to develop strategic business initiatives that improved company performance
Human Resources Specialist Assistant (Remote)
HR Assist Solutions
03.2020 - 12.2020
- Designed and implemented remote hiring strategies, successfully filling 50+ critical roles with a 95% retention rate
- Developed virtual workforce policies, increasing employee satisfaction and productivity by 30%
- Managed benefits administration, payroll, and compliance procedures, ensuring adherence to labor laws
- Analyzed workforce trends and provided strategic HR insights to leadership
Front Office Manager
Marriott Hotels & Properties
03.2019 - 02.2020
- Directed front office operations, maintaining a 98% guest satisfaction rating through exceptional customer service
- Streamlined cross-departmental collaboration, reducing guest wait times by 25%
- Trained and managed a high-performing front desk team, exceeding service and productivity benchmarks
- Oversaw budgeting and resource allocation, ensuring cost-effective operations
Education
Associate’s Degree - Health Science
Albany State University
05.2025
Skills
- Sales and Revenue Growth Strategies
- Logistics and Dispatch Coordination
- Administrative and Office Management
- Customer Experience and Satisfaction Enhancement
- Talent Acquisition and Retention
- Customer service
- Schedule management
- Route planning
- Decision-making
Certification
- Leadership and Team Development Training (Enterprise Rent-A-Car)
- Sales & Customer Relations Certification (Rent-A-Center)
- Logistics & Dispatch Management Training (SC Port Authority)
Timeline
Front Desk Agent
Marriott
01.2025 - 02.2025
Dispatcher
SC Port Authority
04.2024 - 01.2025
Sales Manager
Rent-A-Center
01.2022 - 12.2022
Administrative Manager
Enterprise Rent-A-Car
01.2021 - 12.2021
Human Resources Specialist Assistant (Remote)
HR Assist Solutions
03.2020 - 12.2020
Front Office Manager
Marriott Hotels & Properties
03.2019 - 02.2020
Associate’s Degree - Health Science
Albany State University