Maggi Schanzle
Layton
Summary
Results-driven hospitality professional with 3+ years of front desk experience at Holiday Inn Express. Known for delivering exceptional guest experiences, driving loyalty enrollment, and contributing to revenue through upselling and guest engagement. Highly dependable and trusted team member with strong cross-department collaboration skills. Seeking to leverage operational expertise and guest insight to transition into a Director of Sales & Marketing role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Holiday Inn Express
Ogden
05.2023 - Current
- Delivered consistently high-quality guest service, contributing to positive reviews and repeat business
- Resolved guest concerns promptly and effectively, enhancing satisfaction and guest retention
- Actively upsold room types and amenities, supporting increased ADR and overall hotel revenue
- Promoted and enrolled guests in IHG Rewards programs, enhancing brand loyalty and guest retention
- Provided personalized local recommendations, enhancing guest experience and supporting return visits
- Recognized for professionalism, reliability, and strong guest communication skills
- Trained new front desk employees, fostering team efficiency and service consistency
- Collaborated daily with housekeeping and maintenance teams to streamline operations
- Earned positive guest recognition through reviews and direct feedback
- Demonstrated reliability through consistent attendance and adaptability in various roles
- Demonstrated leadership potential through training and team support
Education
Some College (No Degree) - Outdoor Education And Leadership
Sterling College
Craftsbury Common, VermontSome College (No Degree) - Botany
Weber State University
Ogden, UTSkills
- Revenue growth
- Revenue Awareness & Upselling
- Hospitality Sales Support
- Problem Resolution
- Relationship Building
- Communication & Professionalism
- Time Management & Dependability
- Team Leadership & Training
Accomplishments
- Known as a highly dependable team member with strong attendance and flexibility
- Earned positive guest recognition through reviews and direct feedback
- Demonstrated leadership potential through training and team support
Certification
Certified CPR & First Aid
Timeline
Front Desk Agent
Holiday Inn Express
05.2023 - Current
Some College (No Degree) - Outdoor Education And Leadership
Sterling College
Some College (No Degree) - Botany
Weber State University