Ty Delay
Digital Sales Consultant
Fort Lauderdale,FL
Summary
Results-driven professional with substantial experience in developing and implementing groundbreaking strategies that drive business growth and enhance customer satisfaction. Proven track record of building strong professional relationships to conquer obstacles and uphold company excellence. Demonstrates an exceptional work ethic in high-pressure environments, consistently exceeding expectations. Proficient in identifying opportunities for improvement, and using specific sales strategies to achieve sales targets and boost revenue.
Overview
9
9
years of professional experience
Work History
Digital Sales Consultant
Floral Image
Fort Lauderdale, FL
08.2024 - Current
- Set individual sales targets with sales team, aligning with company objectives.
- Utilized CRM software daily, such as Salesforce, to stay up to date with client needs and sales targets.
- Managed sales territories by developing strategic plans to achieve and exceed desired sales goals.
- Built relationships with clients through regular communication and feedback collection.
- Maintained high standards of service quality in all customer engagements.
- Contributed innovative ideas to enhance team performance.
TV Production
Kololo Content Pte
Suva, Fiji
01.2024 - 07.2024
- Assisted in the production of a popular reality TV show.
- Worked collaboratively with other departments to efficiently meet production goals.
- Was reached out to in December about the opportunity to potentially be on the show, started process in January.
- Flown out to Fiji for majority of May/June to help test and record a "mock" run of popular TV show "Love Island USA."
- Adapted performances based on feedback from directors and producers.
- Decided to just be an asset to help the show, not be on the actual televised production, but maintained contact and helped production team throughout July.
Customer Service Representative
US Conec
Morganton, NC
07.2023 - 05.2024
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Processed orders, entered data, and sent order acknowledgments to clients.
- Addressed and resolved customer concerns and complaints.
- Trained new Customer Service Representatives on company policies and procedures.
- Assisted the accounting team with credits.
- Assisted sales team with quotes.
Life Insurance Agent
American Income Life
Tampa, FL
08.2021 - 07.2023
- Developed marketing strategies to compete with other individuals or companies selling insurance.
- Handled rebuttals and displayed excellent problem-solving skills.
- Performed data entry and analyzed sales inquiries.
- Built presentations that highlighted features and benefits of various life insurance products.
- Created and implemented strategies to increase life insurance sales.
- Fully remote work environment.
Customer Success Manager
Putnam Wood Products
Morganton, NC
06.2016 - 06.2021
- Enforced team adherence to quality standards, proper etiquette, and maintaining customer relations.
- Supervised a small customer service and logistics team to achieve optimal performance.
- Trained and mentored team members to promote productivity, accuracy, and friendly customer service.
- Demonstrated and explained product features and benefits to overcome customer objectives.
- Utilized tools such as Excel to perform highly detailed data entry.
- Handled a high volume of emails, inbound calls, and outbound calls.
Education
Master of Science - Pursing Accelerated Masters Program in Finance
Arizona State University
Tempe, AZ12-2027
BBA - Business Administration
Arizona State University
Tempe, AZ05-2026
Associate of Arts -
Western Piedmont Community College
Morganton, NC12-2020
Skills
- Data Entry & Record Management
- Data Analysis
- Product and Service Sales
- Strategic Planning
- Customer Service
- Marketing Strategy
- Time Management
- Conflict Resolution
- Training/Development
- Sales Revenue Growth Strategies
- JDE
- Microsoft
- TV Production
Timeline
Digital Sales Consultant
Floral Image
08.2024 - Current
TV Production
Kololo Content Pte
01.2024 - 07.2024
Customer Service Representative
US Conec
07.2023 - 05.2024
Life Insurance Agent
American Income Life
08.2021 - 07.2023
Customer Success Manager
Putnam Wood Products
06.2016 - 06.2021
Master of Science - Pursing Accelerated Masters Program in Finance
Arizona State University
BBA - Business Administration
Arizona State University
Associate of Arts -
Western Piedmont Community College
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