Jocelyn Jones
Montgomery
Summary
Customer service and sales professional with extensive experience in front desk operations, client support, and high-volume service environments. Highly organized, with strong communication, problem-solving, and multitasking abilities. Proven track record of supporting management, handling confidential information, and delivering exceptional service. Seeking an entry-level administrative, banking, or HR assistant role.
Overview
11
11
years of professional experience
Work History
Sales Consultant
Sonic Automotive
Montgomery
02.2025 - Current
- Assist customers with product and service inquiries while maintaining a professional, customer-focused environment
- Support sales operations through accurate documentation and follow-up
- Communicate clearly with customers and internal departments to ensure smooth transactions
- Maintain organized records and adhere to company policies and procedures
Front Desk Receptionist
Sonic Automotive
Montgomery
09.2024 - 02.2025
- Managed front desk operations including greeting clients, answering multi-line phones, and directing inquiries
- Scheduled appointments and coordinated with sales and service departments
- Maintained confidentiality of customer and business information
- Provided administrative support to management and staff as needed
Cocktail Server / Guest Service Representative
Wind Creek Casino
07.2019 - 07.2021
- Delivered high-quality customer service in a fast-paced, high-volume environment
- Handled cash and credit transactions accurately and efficiently
- Addressed and resolved guest concerns promptly to ensure customer satisfaction
- Built strong rapport with diverse guests to enhance overall experience
Customer Service Representative
AT
07.2016 - 09.2019
- Assisted customers with billing inquiries, refunds, and account concerns
- Answered high-volume inbound calls while maintaining professionalism
- De-escalated difficult situations using active listening and problem-solving skills
- Documented customer interactions accurately in internal systems
Host / Cashier
Jim ’N Nick’s Bar-B-Que
12.2014 - 03.2016
- Greeted customers and managed seating arrangements
- Answered phone calls and processed takeout orders
- Operated register and handled drive-thru transactions
- Assisted expo line and supported team operations during peak hours
Education
High School Diploma -
Robert E Lee High School
Montgomery, AL05-2014
Skills
- Customer & Client Support
- Front Desk & Reception Operations
- Phone & Email Communication
- Data Entry & Record Management
- Cash Handling & Transaction Accuracy
- Scheduling & Appointment Coordination
- Conflict Resolution & De-escalation
- Microsoft Office & Office Equipment
- Time Management & Organization
Additional Qualifications
- Cash handling & reconciliation
- Front desk & reception experience
- Customer data confidentiality
- Team collaboration across departments
Timeline
Sales Consultant
Sonic Automotive
02.2025 - Current
Front Desk Receptionist
Sonic Automotive
09.2024 - 02.2025
Cocktail Server / Guest Service Representative
Wind Creek Casino
07.2019 - 07.2021
Customer Service Representative
AT
07.2016 - 09.2019
Host / Cashier
Jim ’N Nick’s Bar-B-Que
12.2014 - 03.2016
High School Diploma -
Robert E Lee High School