Jayla Seaairra Johnson
Atlanta,GA
Summary
Enthusiastic and dedicated professional with a passion for helping people, seeking a career opportunity in management to contribute to employee development, customer onboarding, retention, and growth. Committed to providing exceptional member support, enhancing self-service tools, and delivering an outstanding end-to-end customer experience. Eager to utilize strong communication, problem-solving, and empathy skills to make a positive impact on members' lives and contribute to the success of the organization.
Overview
9
9
years of professional experience
Work History
STORE MANAGER
A Ma Maniere / Jaide Atelier
03.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
ASSISTANT MANAGER
Finish Line Inc
05.2023 - 03.2024
- Developed strong working relationships with staff, fostering a positive work environment.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
TECH SPECIALIST
Cadillac
11.2021 - 05.2023
- Engaged in a tight-knit partnership with the sales team to craft individualized car packages, carefully catering to each customer's distinct demands and preferences.
- Curated engaging content for social media platforms, events, and campaigns, showcasing the brand's luxury offerings.
- Acted as a videographer, capturing, and editing content using tools such as Photoshop and Adobe Illustrator to create visually appealing and impactful materials.
CLIENT CARE REPRESENTATIVE
Williams Comfort Air
08.2019 - 02.2021
- Collaborated with a solution-focused team of client care representatives to acquire new clients and retain existing customers.
- Achieved a 5% increase in customer retention the first year being in the role.
- Successfully increased new equipment warranties by more than 20% for three consecutive months while handling incoming customer inquiries.
LOYALTY MANAGER
ADT Security
06.2016 - 07.2019
- Educated customers on policy details and benefits associated with purchase plans.
- Senior escalation point for issue resolution, ensuring prompt and satisfactory resolution for customers.
- Coached junior team members on processes and company initiatives to enhance their performance
Education
High School Diploma -
Fishers High School
Fishers, IN05-2014
Skills
- Customer Service Management
- Leadership & Development
- DEI Influencer
- Active Listening
- Effective Communicator
- Customer Relations
Timeline
STORE MANAGER
A Ma Maniere / Jaide Atelier
03.2024 - Current
ASSISTANT MANAGER
Finish Line Inc
05.2023 - 03.2024
TECH SPECIALIST
Cadillac
11.2021 - 05.2023
CLIENT CARE REPRESENTATIVE
Williams Comfort Air
08.2019 - 02.2021
LOYALTY MANAGER
ADT Security
06.2016 - 07.2019
High School Diploma -
Fishers High School
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