Jaylee Duran
Homestead
Summary
Healthcare administrative professional with hands-on experience in dental and orthodontic treatment coordination, insurance verification, patient scheduling, and electronic health records (EHR). Skilled in managing patient communication, coordinating treatment plans, and supporting clinical and administrative workflows in fast-paced environments. Strong background in patient intake, documentation, and benefits breakdown with a focus on accuracy, organization, and patient care.
Overview
4
4
years of professional experience
Work History
Treatment Plan Coordinator
Overseas Dental
Key Largo, FL
11.2025 - Current
- Review and explained dental treatment plans, procedures, and costs to patients in a clear and professional manner.
- Verified dental Insurance benefits and coverage to determine patient financial responsibility
- Presented treatment options and coordinated scheduling for approved procedures and follow-up visits.
- Communicated with dental providers and front desk to ensure accurate case coordination and patient flow
- Assisted patients with financing options and payment agreement when needed
- Maintained accurate patient records, treatment notes, and insurance document in office
Front Desk Supervisor
Overseas Dental
Key Largo, FL
07.2024 - 11.2025
- Supervised daily front desk operations including patient check in/check-out, scheduling, and phone operations
- Verified dental insurance eligibility and benefits, ensuring accurate patient account information and coverage understanding
- Assisted patients with questions regarding appointments, treatment plans, and financial responsibilities
- Trained and supported front desk staff to maintain efficient workflow and strong customer service standards
- Resolved patient concerns and scheduling conflicts in a professional and timely manner
- Coordinated with clinical staff to ensure smooth patient flow and accurate documentation
Orthodontic Assistant
Altima Dental Group
Homestead, FL
10.2023 - 07.2024
- Assisted orthodontist in daily clinical procedures and patient care, ensuring efficient and comfortable treatment experiences
- Served as treatment plan coordinator for new patients by reviewing orthodontic treatment steps and supporting case start-up processes
- Captured patient records including intraoral photos, digital scans, and diagnostic records for Invisalign, retainers, and braces treatment planning
- Performed digital scanning of patients’ teeth for Invisalign trays, retainers, and treatment progress tracking
- Took and processed orthodontic X-rays and ensured accurate documentation in patient records
- Coordinated patient scheduling for treatment starts, adjustments, and follow-up appointments to maintain consistent treatment flow
- Contacted recall and follow-up patients to maintain treatment compliance and improve appointment attendance
- Collaborated with clinical and administrative teams to ensure smooth case progression and timely delivery of orthodontic appliances
OR Technician Assistant
Baptist Health South Miami Hospital
North Miami, FL
05.2022 - 10.2023
- Assisted surgical team by preparing and maintaining sterile instruments and supplies
- Supported patient positioning and monitoring during procedures to ensure safety and comfort
- Responded promptly to equipment needs during surgeries, ensuring uninterrupted operations.
- Transported patients safely to and from the operating room while maintaining patient comfort
Education
High School Diploma -
My Life My Power Preparatory Academy
Cutler Bay, FL05-2022
Skills
- Insurance verification & benefits breakdown
- Patient scheduling & treatment coordination
- Electronic Health Records (EHR) systems
- Dental/orthodontic records & imaging (X-rays, scans, photos)
- Patient communication (phone, in-person, follow-ups)
- Data entry & medical documentation
- HIPAA compliance awareness
- Microsoft Office / Google Workspace
- Time management & multitasking
- Administrative support in clinical environments
Languages
English
Native or Bilingual
Timeline
Treatment Plan Coordinator
Overseas Dental
11.2025 - Current
Front Desk Supervisor
Overseas Dental
07.2024 - 11.2025
Orthodontic Assistant
Altima Dental Group
10.2023 - 07.2024
OR Technician Assistant
Baptist Health South Miami Hospital
05.2022 - 10.2023
High School Diploma -
My Life My Power Preparatory Academy