Lexus Mallard-Martin
Melbourne,FL
Summary
Dynamic Treatment Plan Coordinator at Pearl Pediatric Dental with expertise in insurance verification and a proven track record in billing resolution. Adept at enhancing patient education and delivering exceptional customer service, I thrive in fast-paced environments while maintaining meticulous attention to detail and organizational skills. Committed to improving patient/customer experiences and outcomes.
Overview
9
9
years of professional experience
5
5
Certification
Work History
Treatment Plan Coordinator
Pearl Pediatric Dental
Melbourne, FL
03.2023 - 04.2025
- Coordinated benefits with insurance companies for patient treatment.
- Compute patient portion estimates, and discussed dental benefits and payment with patients.
- Researched billing issues, scheduled appointments, and verified insurance coverage.
Dental Assistant (Hygiene and Sedation)
Pearl Pediatric Dental
Melbourne
11.2021 - 03.2023
- Educated patients on proper oral hygiene techniques and habits to ensure quality of care, and develop care plans.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Assist the dentist during pediatric procedures, including treatment and sedation, by providing chairside support and ensuring a comfortable environment for young patients.
Orthodontic Assistant
Caudill & McNeight Orthodontics
Melbourne, FL
06.2021 - 09.2021
- Prepared patients for comprehensive treatment, and provided routine treatment services.
- Protected patients by sterilizing instruments and equipment between every consultation.
- Maintained cleanliness and organization of the orthodontic treatment area.
- Documented patient records during procedures and added notes taken to treatment chart.
Senior Direct Support Professional
Sunshine Inc. of Northwest Ohio
Maumee, OH
09.2016 - 12.2019
- Monitored physical health of individuals by taking vital signs and administering medications.
- Assisted in developing individualized service plans for each person served.
- Organized and facilitated recreational activities, such as sports, music, art, dance, and theater.
- Maintained detailed records of services performed on clients.
- Mentor and train DSP staff on Individualized Support Plans (ISPs) and Behavior Support Plans (BSPs), providing observation and shadow shift support, and directly supporting clients through 1:1 shift work.
Education
Certificate - Expanded Functions Dental Assistant (EFDA)
Dental Assisting Institute of Melbourne
Melbourne, FL06-2021
Certification - HIPPA/OSHA Compliance Training
Compliance Training Partners
Some College (No Degree) - Early Childhood Education
University of Toledo
Toledo, OHHigh School Diploma -
Maumee High School
Maumee, OH05-2015
Skills
- Insurance verification
- Billing resolution
- Appointment coordination
- Customer service
- Time management
- Patient education
- Effective communication
- Attention to detail
- Adaptability and flexibility
- Organizational skills
Accomplishments
- University of Toledo, Zeta Epsilon Chapter, Kappa Delta Pi (International Honor Society in Education) - November 2016
Certification
- Dental Assisting (X-ray Certified under the Florida Board of Dentistry and Expanded Duty Qualified) - June 2021
- Certification of Completion Marketing Education, Penta Career Center - May 2015
Timeline
Treatment Plan Coordinator
Pearl Pediatric Dental
03.2023 - 04.2025
Dental Assistant (Hygiene and Sedation)
Pearl Pediatric Dental
11.2021 - 03.2023
Orthodontic Assistant
Caudill & McNeight Orthodontics
06.2021 - 09.2021
Senior Direct Support Professional
Sunshine Inc. of Northwest Ohio
09.2016 - 12.2019
Certificate - Expanded Functions Dental Assistant (EFDA)
Dental Assisting Institute of Melbourne
Certification - HIPPA/OSHA Compliance Training
Compliance Training Partners
Some College (No Degree) - Early Childhood Education
University of Toledo
High School Diploma -
Maumee High School
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