Janelle L. Queen
Woodbridge,VA
Overview
6
6
years of professional experience
Work History
Treatment Plan Coordinator
RenovaSmiles
Occoquan, Virginia
04.2026 - Current
- Scheduled patient appointments in dental office to ensure efficient workflow. and managed treatment follow-up in busy dental office
- Coordinated treatment plans with dentists and front office staff in dental practice
- Presented financial options and reviewed insurance coverage with patients
- Verified patient records and updated chart notes using practice software
- Explained procedures, payment plans, and care instructions to patients
- Maintained organized case files and tracked pending treatment approvals
- Verified insurance eligibility for patients prior to their appointments to facilitate smooth billing. and benefits for healthcare patients before appointments.
Dietary Aide
Westminister Lake Ridge
Woodbridge, Virginia
11.2025 - 04.2026
- Prepared and served meals in accordance with dietary restrictions and preferences to ensure resident satisfaction.
- Worked with nutrition staff to carry out individualized meal plans for residents.
- Served residents meals according to scheduled times and dietary procedures.
- Maintained cleanliness and organization of kitchen and dining areas to uphold health and safety standards.
- Maintained cleanliness of kitchen areas by regularly cleaning surfaces and organizing supplies, tidying, and free from hazards.
- Trained new team members on food handling procedures and equipment operation, enhancing safety protocols.
- Cleaned plates, cups, and utensils using commercial dishwasher to maintain hygiene standards., cups, serving utensils, eating utensils, and kitchen equipment in commercial dishwasher.
Sales Associate
The Children's Place
02.2025 - 10.2025
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Guided customers in product selection to elevate shopping experience.
- Assisted customers in product selection and inquiries, enhancing the overall shopping experience.
- Processed transactions accurately using point-of-sale systems to maintain financial integrity.
- Oversaw inventory levels to maintain stock availability and enhance sales floor organization.
- Designed merchandise displays to improve visibility and encourage customer engagement.
Cashier
Dick's Sporting Goods, Inc
11.2024 - 01.2025
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments.
- Maintained balanced cash drawer, promptly reconciling discrepancies to ensure accurate financial records.
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns.
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed.
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues.
- Implemented upselling techniques, enhancing sales of promotional items and add-ons.
- Collaborated with store management to resolve pricing discrepancies and streamline product returns.
Restaurant Hostess
Ruby Tuesdays Restaurant
11.2024 - 12.2024
- Greeted and seated guests promptly, ensuring a positive first impression.
- Managed guest flow during peak hours to minimize wait times and improve satisfaction.
- Coordinated with servers and kitchen staff to facilitate smooth communication and ensure timely service.
- Provided exceptional customer service by addressing guest inquiries and concerns in a professional manner.
- Maintained knowledge of daily specials, menu items, and restaurant promotions to effectively assist guests with their selections.
- Maintained cleanliness and organization of dining area by clearing tables and resetting for new guests to enhance overall guest experience.
- Worked as part of a team to create a welcoming atmosphere for all patrons.
Sales Associate
Tobacco King And Vape
05.2024 - 11.2024
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction.
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals.
- Communicated promotions, discounts, and special offers to customers, driving engagement and increasing sales at point of sale.
- Conducted regular stock checks and restocked shelves to ensure product availability and support sales.
- Organized and maintained a clean work environment to improve customer shopping experience.
- Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods.
Shift Manager
Flight Adventure Park
02.2023 - 04.2024
- Managed daily operations, overseeing scheduling, inventory management, and customer service to ensure seamless workflow.
- Addressed customer complaints and issues promptly, reinforcing positive brand image and customer loyalty.
- Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs.
- Developed and implemented strategies to improve productivity and streamline processes.
- Maintained high standards of quality control to ensure customer satisfaction.
- Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture.
- Built strong relationships with key stakeholders to create partnerships that drove business growth.
- Collaborated with cross-functional teams to develop and execute marketing campaigns.
Sales Lead
White House Black Market
06.2022 - 02.2023
- Created and implemented departmental objectives and drove performance to meet KPIs.
- Trained new sales consultants on building and managing sales pipeline, enhancing team readiness.
- Recruited and hired sales staff by evaluating experience and communication, selling, and closing skills to strengthen team capabilities.
- Established high standards for customer service and trained staff in consultative sales techniques, improving customer interactions.
- Managed inventory levels to meet customer demand without overstocking or shortages.
- Analyzed competitors' offerings regularly to stay informed about the market landscape.
- Delegated work and assignments based upon team members' strengths and expertise.
Sales Associate
Soma
06.2022 - 02.2023
- Advised customers on product selection based on budget and preferences to improve satisfaction.
- Went above and beyond customer expectations for exceptional shopping experience.
- Demonstrated company mission and values by delivering honest, high-quality service to customers.
- Used POS system to scan customer purchases, calculate prices and process transactions.
- Processed customer orders quickly to prevent long queues.
- Assisted cashiers and customers in locating products, confirming prices, and restocking shelves to enhance shopping efficiency.
- Monitored aisles and maintained cleanliness by promptly cleaning spills.
- Completed merchandise floor set according to visual standards and directives.
Party Hostess
CEC Entertainment
06.2021 - 02.2022
- Led guests through activities such as themed party games to build enthusiasm.
- Showered guest of honor at each party with extra attention and anticipated needs to maximize enjoyment.
- Delivered exceptional support to keep parties free of hassles, frustrations and problems.
- Prepared fun, inviting and safe party experiences for guests of all ages.
- Supported staff during peak times by preparing cakes, beverages, and snacks for parties, ensuring smooth event flow.
- Recommended operational improvements based on guest feedback and observations, contributing to enhanced guest satisfaction.
- Maintained detailed records, including payment collection and supply documentation, to streamline operations and enhance accountability.
Server
Cici's Pizza
11.2020 - 12.2020
- Welcomed guests upon arrival at the restaurant, shared daily specials, and collected drink orders, enhancing overall dining experience.
- Monitored assigned tables to proactively address customer needs.
- Explained menu items and answered customer questions about ingredients and preparation methods, ensuring informed dining choices.
- Received and processed customer orders accurately. and maintained dining areas.
- Answered phones to take orders for customer pick up or delivery.
- Transported food products, cleaned tables and counters, and stocked dining room supplies to maintain service readiness.
- Completed opening and closing checklists according to set standards.
Receptionist
Asia's Hair Studio
07.2020 - 09.2020
- Greeted guests promptly and consistently set professional tone with friendly assistance.
- Served as first point of contact for new and returning visitors.
- Established welcoming atmosphere for guests and staff that aligned with brand values.
- Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions.
- Shared information about office hours, procedures and requirements to resolve walk-up and telephone questions.
- Utilized clerical skills to ensure seamless support for office staff and administrative team.
- Maintained and organized digital and physical office records to enhance accessibility.
- Operated POS system, processed transactions and issued receipts.
- Executed administrative tasks following company procedure.
Education
Associate of Science - Sonography
Northern Virginia Community College
Annandale, VA06-2027
High School Diploma -
Woodbridge Senior High School
Woodbridge, VA06-2022
Skills
- Patient record management
- Insurance claims processing
- Insurance verification
- Healthcare software
- Appointment scheduling
- HIPAA compliance
- Treatment planning
- Patient documentation
- Patient follow-up
- Customer service
- Customer relations
- Analytical thinking
- Management
- Leadership
- Relationship building
- Patient follow-up
- Patient documentation
Timeline
Treatment Plan Coordinator
RenovaSmiles
04.2026 - Current
Dietary Aide
Westminister Lake Ridge
11.2025 - 04.2026
Sales Associate
The Children's Place
02.2025 - 10.2025
Cashier
Dick's Sporting Goods, Inc
11.2024 - 01.2025
Restaurant Hostess
Ruby Tuesdays Restaurant
11.2024 - 12.2024
Sales Associate
Tobacco King And Vape
05.2024 - 11.2024
Shift Manager
Flight Adventure Park
02.2023 - 04.2024
Sales Lead
White House Black Market
06.2022 - 02.2023
Sales Associate
Soma
06.2022 - 02.2023
Party Hostess
CEC Entertainment
06.2021 - 02.2022
Server
Cici's Pizza
11.2020 - 12.2020
Receptionist
Asia's Hair Studio
07.2020 - 09.2020
Associate of Science - Sonography
Northern Virginia Community College
High School Diploma -
Woodbridge Senior High School