Manager
Jaylee Gray
CNG Holdings, Inc
Ada,OK
9
years of professional experience
1
year of post-secondary education
1
Certification
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Work History
Manager
2 Years- Managed CNG Holdings branch operations and daily customer service workflows.
- Oversaw consumer loan applications, underwriting steps, and account documentation.
- Trained associates on cash handling, compliance, and lending procedures.
- Enforced regulatory requirements across retail financial services transactions.
- Reviewed customer accounts and resolved service issues with branch teams.
- Coordinated store staffing, scheduling, and opening and closing tasks.
Mortgage Loan Processor
4 Years 1 Month- Processed mortgage loan files for Vision Bank of Ada lending team
- Reviewed borrower documents for completeness and compliance
- Verified income, assets, and credit information for loan packages
- Coordinated underwriting conditions with loan officers and applicants
- Prepared closing documents and funding files for mortgage transactions
- Ordered appraisals and title services for borrowers.
- Provided customer service by responding to inquiries regarding loan status.
Teller/Customer Service Representative
1 Year 10 Months- Provided in-person customer service, addressing inquiries and resolving issues promptly
- Assisted customers over the phone, delivering solutions to enhance their banking experience
- Processed cash transactions with high accuracy to ensure customer satisfaction
- Creating debit cards and accounts for new customers
- Processed deposits, withdrawals, and loan payments for Citizens Bank of Ada customers.
- Balanced cash drawer and verified currency accuracy during daily teller operations.
- Prepared cashier's checks, money orders, and official bank documents.
- Reviewed identification and transaction details to support fraud prevention controls.
- Referred customers to Citizens Bank of Ada products and branch services.
Education
- Business Administration And Management
Skills
Consumer lending
Cash handling
Regulatory compliance
Customer service
Problem solving
Attention to detail
Clear communication
Conflict resolution
Task delegation
Contract management
Financial management
Relationship building
Sales techniques
Work prioritization
Data analysis
Marketing
Time management
Branch operations
Certification
- Microsoft Office Applications
Timeline
Manager
CNG Holdings, Inc
11.2024 - CurrentRead More
Mortgage Loan Processor
Vision Bank of Ada
10.2019 - 11.2023Read More
Teller/Customer Service Representative
Citizens Bank of Ada
09.2017 - 07.2019Read More
East Central University
from Business Administration And Management
08.2017 - 10.2018Read More
Byng High School
05.2017Read More