Jayleen Evans
Alexandria,VA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Receptionist/ Front Desk Concierge
The St. James
01.2024 - Current
- Improved office efficiency by managing administrative tasks such as filing, data entry, and inventory management.
- Trained new receptionists on company procedures, contributing to a smooth onboarding process for new hires.
- Created detailed reports regarding daily interactions at the front desk that helped improve overall sales strategy and customer service.
- Organized, maintained and updated information in computer databases.
- Tracked important information using spreadsheets and ran reports or generated graphs using data.
Team Lead
The St. James
06.2022 - 01.2024
- Demonstrate leadership by maintaining updated knowledge of assets specific to the company's needs.
- Train and mentor new team members, instilling the importance of excellent customer service.
- Foster positive ongoing relationships with guests, anticipating their needs and exceeding expectations.
- Uphold high ethical standards and set an example for the team in maintaining professionalism.
- Multitask effectively in a fast-paced environment, handling multiple guest requests simultaneously.
Information Technology Intern
General dynamics HQ
06.2021 - 08.2021
- Provided technical support for hardware, software, and network issues; assisted in troubleshooting, system maintenance, and malware removal.
- Supported data integrity by monitoring and maintaining backup systems.
- Enhanced system efficiency by troubleshooting and resolving hardware and software issues.
- Assisted with network device configuration and participated in IT projects.
- Used ITSM tools for ticketing, incident tracking, and service request management.
Sales Receptionist/ Administrator Assistant
The St.James
09.2018 - 07.2021
- Processed sales orders, ensuring accuracy and timely fulfillment.
- Maintained customer sales records and ensured proper documentation.
- Updated customer databases with new information and resolved any discrepancies.
- Managed office supplies, replenishing inventory as needed.
- Utilized a multi-line phone system to answer calls and direct them appropriately.
Sales Associate
Michael's company INC.
02.2018 - 09.2018
- Organized racks and shelves to ensure a clean and organized store.
- Assisted customers with inquiries and directed them to merchandise locations.
- Handled cash transactions accurately and operated the cash register.
- Assisted in inventory management and restocking of merchandise.
- Collaborated with team members to achieve sales targets and deliver excellent customer service.
Education
Bachelor of Science - Computer Science
George Mason University
Fairfax, VA05-2026
Skills
- Proficient in Microsoft Office suite
- Strategic issue identification
- Clear and concise communicator
- Quickly acclimating to varying situations
- Customer Service
- Technical Documentation
- Knowledge of cybersecurity principles
- Risk & Access Management
- Experience with ITSM solutions
- Ticketing Systems
- Troubleshooting
- Attention to Details
- Organization
- Prioritization and scheduling
Certification
- CompTIA Security+ - In progress
Timeline
Sales Receptionist/ Front Desk Concierge
The St. James
01.2024 - Current
Team Lead
The St. James
06.2022 - 01.2024
Information Technology Intern
General dynamics HQ
06.2021 - 08.2021
Sales Receptionist/ Administrator Assistant
The St.James
09.2018 - 07.2021
Sales Associate
Michael's company INC.
02.2018 - 09.2018
Bachelor of Science - Computer Science
George Mason University
Similar Profiles
Christopher WrayChristopher Wray
Backend Developer at The St. JamesBackend Developer at The St. James
Samuel WithingtonSamuel Withington
Lacrosse Program Contractor at The St. JamesLacrosse Program Contractor at The St. James
Grayson HeydornGrayson Heydorn
Youth Soccer Coach at The St. JamesYouth Soccer Coach at The St. James