LISA M. NELMS
Pittsburgh,PA
Summary
25 years of experience with full cycle accounts receivable, customer relations, and accounts payable, provisioning and billing procedures Successfully collaborating with team members, internal as well as external customers to achieve business goals Consistent performer in forging new and strong business relationships Excellent oral and written communication skills
Overview
10
10
years of professional experience
Work History
FRONT DESK/RECEPTIONIST
The City Mission
Washington, PA
02.2025 - 08.2025
- Do daily login of all attendance for Morning Devotion, Morning and Afternoon groups
- Login all clients seeing counselors
- Make all packets for all new incoming clients
- Make sure all rent payments are updated per “House”
- Anything extra the counselors may require, i.e. applications, receipts, any type of light secretarial work requested
ACCOUNT RECEIVABLE SPECIALIST
Goodwill SWPA
Pittsburgh, PA
10.2023 - 04.2024
- Billed for products being shipped to Goodwill’s across PA
- Invoiced all cites for work provided by Goodwill
- Contact companies that shipped products to different Goodwill stores for resale
- (contractor)
CHARGEBACK
American Textile Company
Pittsburgh, PA
05.2023 - 09.2023
- Filing disputes from the Chargeback Database
- Pulling proof of delivery, Bills of Lading, and Invoices to prove delivery of products
- Reviewed the data model and reporting requirements for Cognos Reports
- Worked Submitting dispute claim to the major stores such as Walmart, Kohls, TJ Max and other major stores for payment
- (contractor)
STAFF ACCOUNTANT
Glimcher Group
Pittsburgh, PA
09.2021 - 11.2022
- From mailed in checks and ACH’s from the lockbox, applied payments to tenant accounts
- Rebilling of all utilities to tenants and emailing them to tenants
- Worked with Cognos to create Reports
- Handled all collections- all accounts receivable duties
- Ran several different types of reports to verify tenant accounts per each shopping center
ACCOUNTS RECEIVABLE SPECIALIST
Carnegie Learning
Pittsburgh, PA
07.2019 - 09.2021
- Reviewed then invoiced orders for school books, ebooks, licenses, and Professional Development for schools across the country
- Did all cash applications from lock boxes and live checks
- Handled all collections of past due invoices; totally responsible for weekly Aging Report
- Developed and help in set up of the collection module for Oracle
ONBOARDING/ASSOCIATE BILLING ANALYST
Direct Energy
Pittsburgh, PA
03.2019 - 06.2019
- For Onboarding, review and submit new contract for Welcome Kits to electric base clients
- For Onboarding, Submit and incorrect Welcome Kits/Reviews to the proper department for correction
- For Billing, run and submit three daily New Unrated reports to the Direct Energy teams for review
- For Billing, correct invoice that have not billed per error and collection reports
- (contractor)
ACCOUNTS RECEIVABLE SPECIALIST
eResearch Technology
Pittsburgh, PA
05.2018 - 02.2019
- Work on collecting individual invoices for clinical research from 200.00 to 1.8 million dollars per month
- Reconciling and crediting invoices per study contract
- (contractor)
CREDIT SPECIALIST
Matthews International
Pittsburgh, PA
03.2017 - 05.2018
- Collecting on late-stage accounts with invoices past due over 90days.
- Handling all issues with clients accounts including all reconciliation
- Running credit checks and establishing credit limits for new accounts
- Working directly with Sales Associates, Regional Managers, and clients
ACCOUNTS RECEIVABLE SPECIALIST
JusticeWorks YouthCare
Pittsburgh, PA
10.2016 - 02.2017
- Received all billing information from all the offices to invoice the counties and/or Family Youth Services for services rendered. 1st contact for all billing issues
- Applied all payments into QuickBooks
- Did all collections on open accounts
- (contractor)
COLLECTION ACCOUNTANT
Net Health
Pittsburgh, PA
05.2016 - 10.2016
- Collected on past due monthly and annual invoices.
- Created Sales Orders in system. Making sure the client information is updated and correct, using proper payment terms, identifying and using the correct sku for tracking, and making sure to have all documentation needed to complete sales order
- (contractor)
ACCOUNTS RECEIVABLE
BNY Mellon
Pittsburgh, PA
03.2016 - 05.2016
- Downloaded Treasury Edge lockbox and wire transfers
- Transferred funds from multiple accounts per the request of clients and client managers
- Worked closely with treasury, client managers, and administration to assure funds in available
- (contractor)
CREDIT ANALYSIS
U.S. Steel
Pittsburgh, PA
01.2016 - 03.2016
- Cash applications from lockbox and wire transfers
- Managing all accounts and keeping the DSO less than 35days
- Making credit references by examining customers credit activity for the past 6 months
- (contractor)
Education
Bachelor - Business Administration and Accounting
Pennsylvania State University
University Park, PennsylvaniaSkills
- Experience with Oracle, BASYS, MC2, JDE, MAS 500, PeopleSoft, MDA, SAP, PeopleSoft, COGNOS, NetSuite, QuickBooks, Datex, MRI, Nexus, and other in-house accounting systems
- Proficient in Microsoft Office Suite
- Customer service
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Customer satisfaction measurement
Timeline
FRONT DESK/RECEPTIONIST
The City Mission
02.2025 - 08.2025
ACCOUNT RECEIVABLE SPECIALIST
Goodwill SWPA
10.2023 - 04.2024
CHARGEBACK
American Textile Company
05.2023 - 09.2023
STAFF ACCOUNTANT
Glimcher Group
09.2021 - 11.2022
ACCOUNTS RECEIVABLE SPECIALIST
Carnegie Learning
07.2019 - 09.2021
ONBOARDING/ASSOCIATE BILLING ANALYST
Direct Energy
03.2019 - 06.2019
ACCOUNTS RECEIVABLE SPECIALIST
eResearch Technology
05.2018 - 02.2019
CREDIT SPECIALIST
Matthews International
03.2017 - 05.2018
ACCOUNTS RECEIVABLE SPECIALIST
JusticeWorks YouthCare
10.2016 - 02.2017
COLLECTION ACCOUNTANT
Net Health
05.2016 - 10.2016
ACCOUNTS RECEIVABLE
BNY Mellon
03.2016 - 05.2016
CREDIT ANALYSIS
U.S. Steel
01.2016 - 03.2016
Bachelor - Business Administration and Accounting
Pennsylvania State University