Jayleen Palelei

• Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
• Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
• Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
• Stocked aircraft cabins with necessary equipment and supplies.
• Operated de-icing equipment such as truck-mounted cranes and sprayers.
• Inspected aircraft for cracks, metal fatigue and other signs of wear or damage.
• Maintained accurate documentation of performed work and completed tasks.

Stoking and doing inventory on the train and at the company’s warehouse.

• Maintained detailed records of customer interactions, complaints, comments, and inquiries in the database
• Created reports on customer feedback surveys to identify areas of improvement in service delivery
• Developed strategies to improve the quality of services based on analysis of customer feedback data
• Performed troubleshooting steps to diagnose and resolve system issues quickly
• Assisted with product returns, exchanges, refunds, order cancellations, and other related tasks
• Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance.