Jaylen Brimley-Fair
RDI Marketing
North Las Vegas,NV
7
years of professional experience
Detail-oriented professional with a strong background in customer service and operational oversight. Known for exceptional verbal and written communication skills, contributing to streamlined processes and high customer satisfaction.
Work History
Call Center Representative
1 Year 8 Months- Managed high-volume inbound calls, providing exceptional customer service and resolving inquiries efficiently.
- Utilized CRM software to track customer interactions and ensure accurate record-keeping.
- Developed scripts for common inquiries, improving response times and consistency in communication.
- Trained new staff on call handling procedures and company policies, enhancing team performance.
- Collaborated with management to implement quality assurance measures, elevating overall call center standards.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Supervisor
3 Years- Oversaw daily operations to ensure efficient workflow and customer satisfaction.
- Mentored and trained team members on service standards and operational procedures.
- Enhanced team productivity by streamlining communication and task delegation.
- Implemented inventory management processes to reduce waste and improve stock accuracy.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Customer Service Representative
2 Years- Assisted customers with inquiries and resolved issues efficiently.
- Maintained product knowledge to provide informed recommendations.
- Collaborated with team members to enhance customer service experience.
- Processed transactions accurately using point-of-sale systems.
- Managed inventory levels and organized merchandise displays effectively.
Education
High School Diploma
Skills
Customer support
Client assistance
Resolving issues
Problem-solving skills
Documentation skills
Issue resolution
Call monitoring
CRM management
Upselling techniques
Transaction processing
Order management
Communication skills
Timeline
Call Center Representative
RDI Marketing
02.2025 - CurrentRead More
Supervisor
Panera Bread
01.2022 - 01.2025Read More
Customer Service Representative
Walgreens
01.2020 - 01.2022Read More
AMPLUS ACADEMY
High School Diploma
Read More