Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Work Availability
Quote
Timeline
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Jaylen Burgess

Columbia,SC

Summary

Motivated Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Overview

3
3
years of professional experience

Work History

Shift Lead

McDonald's
Columbia, SC
10.2020 - Current
  • Assisted in the training of new employees.
  • Monitored employee performance and provided feedback on areas for improvement.
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • Responded to customer inquiries and complaints in a professional manner.
  • Maintained positive working relationship with fellow staff and management.
  • Educated customers on menu items, product ingredients and nutritional values.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.

Sandwich Artist

Subway
Columbia, SC
02.2022 - 08.2023
  • Maintained cleanliness of work area throughout shift.
  • Checked expiration dates on products to ensure freshness of items served to customers.
  • Assisted in the training of new staff members on proper sandwich-making techniques.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
  • Informed customers of regular deals or monthly specials to upsell orders.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.

Education

High School Diploma -

Richland Northeast High School
Columbia, SC
06.2022

Skills

  • Communication skills
  • The ability to learn quickly
  • Problem-solving skills
  • Collaboration
  • Willingness to learn
  • Determination
  • Open-mindedness
  • Innovation
  • Creative and strategic thinking skills
  • Teamwork skills
  • Training and Development
  • Strategic planning
  • Flexible and Adaptable

Languages

English
Native/ Bilingual
Spanish
Limited

Affiliations

My activities include:

  • Beat Making
  • Baking and Cooking
  • Reading on new skills
  • Making Websites

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison

Timeline

Sandwich Artist

Subway
02.2022 - 08.2023

Shift Lead

McDonald's
10.2020 - Current

High School Diploma -

Richland Northeast High School

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Jaylen Burgess