Jaylen Cowan
Rain Forest Car Wash
Lucedale,MS
1
Certification
5
years of professional experience
Dynamic team leader with a strong focus on customer satisfaction, workload management, and staff training. Proven skills in compassionate guidance and effective team leadership, driving operational excellence in fast-paced environments.
Work History
Team Leader Manager
1 Year 1 Month- Led team in daily operations, ensuring adherence to safety and quality standards.
- Trained new staff on oil change procedures and equipment usage, fostering skill development.
- Trained new staff on car wash procedures and equipment usage, fostering skill development.
- Assisted in inventory management, tracking supplies to maintain operational readiness.
- Excellent customer service skills
- Order items when product is low
- Proficient with Microsoft tools and general computer skills
- Experience managing a business, hiring employees, and handling cash
- Automotive maintenance or mechanical experience is a plus
- Five day work week
- 45 hour work week
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Run the day to day operations of the shop
- Checking engine air filters
- Checking cabin air filters
- Checking tire pressure
- Checking & changing wiper blades
- Change oil and filter in under 10 minutes
- Make oil recommendations that meet the vehicle specifications
- Identify and inform customers of leaks, damage, or services that may require immediate attention before next visit.
- Teamwork
- Maintaining a clean well organized shop/work space for our customers to enjoy
- A comprehensive knowledge of current and older model vehicles may be required in order to explain the maintenance needs of the vehicle to the customer.
- Ability to work in a fast-paced environment
Funeral Home Assistant
5 Years- Coordinated logistics for funeral services, ensuring timely execution of all arrangements.
- Supported families in navigating funeral planning processes, providing compassionate guidance and assistance.
- Assisted in preparation and presentation of deceased for viewings and memorial services.
- Maintained cleanliness and organization of facilities to create welcoming environments for visitors.
- Conducted follow-up communications with families post-services to ensure satisfaction and support needs were met.
- Adhered to strict safety guidelines when operating vehicles used for transporting deceased individuals or materials related to funeral services.
- Prepared spaces for visitations and memorial services by setting up chairs, floral displays, and multimedia equipment as needed.
- On-call services where picking up the deceased from the hospital or their homes.
- Demonstrated empathy and understanding while interacting with bereaved individuals during difficult times.
- Build rapport with families.
- Show empathy and compassion to the family of the deceased.
- Maintained a clean and organized facility, creating a comfortable environment for grieving families and guests.
- Participated in ongoing training opportunities to stay current on industry standards and best practices.
Outside Lawn and Garden Sales Representative
1 Year 1 Month- Conducted in-depth consultations to assess customer needs and recommend tailored landscaping products.
- Developed comprehensive product knowledge to assist customers in selecting appropriate lawn and garden solutions.
- Collaborated with store management to create dynamic merchandising displays that enhanced product visibility.
- Unload truck, and put up merchandise
- Forklift operator
- Drive sit-down or stand-up forklifts, pallet jacks, and reach trucks to move goods.
- Move materials safely on and off trucks, trailers, and loading docks.
- Scan product barcodes with RF scanners and log movements in the warehouse system.
- Maintain Safety: Follow workplace safety rules, wear safety gear, and keep aisles clear of hazards.
Education
Associate of Science - Welding
Associate of Science - Welding
Skills
Workload management
Customer focus
Team management
Employee engagement
Persuasion techniques
Certification
Welding Certificate
Timeline
Team Leader Manager
Rain Forest Car Wash
08.2025 - CurrentRead More
Outside Lawn and Garden Sales Representative
Lowes Home Improvement Center
08.2024 - 09.2025Read More
Funeral Home Assistant
Cowan Funeral Home
08.2021 - 08.2026Read More
Mississippi Gulf Coast Community College
Associate of Science from Welding
Read More
Mississippi Gulf Coast Community College
Associate of Science from Welding
Read More